Sr. Insurance Associate_STD Claims

Description and Requirements
• Review Google for missing data elements.
• Initiate request for medical via system.

• Ability to prioritize and maintain quality.

• Clear and accurate written and verbal communication (Scripted and Templatized) with stateside resources by email
• Ensure assigned targets are met in accordance with SLA and Internal standards.
• Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Work as a team member to meet office goals to obtain disability's vision while demonstrating core values and meeting key measures.
• Ability to communicate effective with stateside stakeholders via emails & calls to have logical discussion.
• Analyze, validate and process transactions as per Desktop procedures (L3 & L4) for complex & non-complex work types.
• Ensure adherence to established attendance schedules.
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