Sr. Integrations Support Analyst / Integrations Support Analyst

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

At Workday, we take a different approach to Enterprise Software, we craft intuitive experiences that users love! Our customers don't think of us as just another software vendor. They see us as a partner in every sense of the word - in it for the long haul and committed to helping them thoughtfully lead their organization in a changing world.

This goal of our organization is to ensure Workday delivers an excellent user experience. You will play a pivotal role with a group of specialists that support the following Integration products:

- Cloud Connect for Benefits (CCB)

- Cloud Connect for HCM

- Related APIs / Web Service Operations

About the Role

This is not just a role answering questions - we're experts in digging in and coming up with solutions to a variety of time sensitive, business-critical issues. Being an Integrations Support Analyst is about passion, innovation and excellence in a fast-paced and dynamic organization.

You will provide technical support to customers and consultants on Workday's suite of products and applications. Focus is on timely actions to diagnose and triage highly technical and complex software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple resources through resolution.

What you can achieve in 12-24 months

As an Analyst in our Integrations Support team, your journey to success means you will become highly knowledgeable across all Workday products and integrations. You will have the opportunity to work with various technologies to both build and troubleshoot Workday integrations. Our team supports and understands the product holistically, so you will build partnerships across nearly all teams in Workday.

During your first year, you'll gain confidence in managing your case queue and maintaining focus on resolving customer cases quickly and optimally, in line with our service level agreements and best practices. As you develop technical expertise in various Workday technologies and products, you will implement and drive methodologies to resolve performance and product inefficiencies in multiple areas.

Beyond the first year, as your skillset increases, you will drive product improvement by working cross-functionally with our development and infrastructure teams to quickly analyze and diagnose issues. You will also become a key support figure for some of our largest and most critical customers, highlight trends and identify areas for enhanced functionality and tools. Your feedback will directly impact upcoming support initiatives and we will also look to you to mentor the team as you become a subject matter expert in key areas.

About You

Basic Qualifications

We request that the candidate has the following level of experience supporting or implementing integration solutions or related HCM SaaS enterprise products:

Integrations Support Analyst

3 + years

Sr. Integrations Support Analyst

5+ years

Other Qualifications

• Customer support engineering experience for enterprise software applications, Software as a Service companies with a focus on HCM, Performance Management, Recruiting, Benefits applications and functional areas
• Understanding of object-oriented and relational model concepts
• Experience with web service integrations (SOAP, WSDL, XML).
• Solid understanding of case handling processes and blocking issue procedures.
• Ability to balance multiple priorities and communicate across inner-organization domains.
• Excellent analytical skills and ability to provide solutions / workarounds to sophisticated problems; Passionate about problem-solving and possess strong analytical skills.
• Participate in 24x7 global coverage for the Customer Support team.
• Ability to collaborate and build strong relationships with customers. Also, an extraordinary teammate who will also establish relationships across the organization to continue improving the way we serve our customers!
• Accustomed to the pressure related to resolution timeframes and priorities that require multitasking.
• A passion for learning and can effectively absorb new technology and features.
• Superb communication skills (verbally and in writing), who collaborates efficiently with users at all levels and varying technical abilities.
• A self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help!

Workday Pay Transparency Statement - United States

The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.UT.Salt Lake City

Primary Location Base Pay Range: $94,200 - $141,200

Additional US Location(s) Base Pay Range: $89,500 - $165,800

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!