Sr. Intern, IT Knowledge Manager (Remote)

Who We Are

BankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area and in Dallas, Texas. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers.

BankUnited is ranked #4 as one of America's Most Trusted Companies in the Banking industry and is honored to have been included on the Newsweek and Statista America's Most Trusted Companies Award List!

Our Culture

At BankUnited, we foster an inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE™, a call to action to go above and beyond to provide the best customer experience to every client.

Why BankUnited

Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We strive to provide a competitive benefits plan to our employees and are proud to have been awarded HEALTHIEST EMPLOYER by the South Florida Business Journal for three consecutive years since 2020.

As a company, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That's why in addition to tuition reimbursement, we provide our employees with exciting courses and training through our own GO FOR MORE™ Academy.

If you thrive in a fast-paced collaborative work environment, Apply Now and start your journey with BankUnited today!

Job Description

SUMMARY: The IT Knowledge Manager ensures everyone in the organization has the Technology information they need. This role will own the governance of a knowledge base residing in BankUnitedNOW (Bank Wiki), define best practices and measure IT Knowledge overall health. The candidate will work on the ITSM Department at BankUnited and partner closely with ServiceDesk, BankUnitedNOW Application Delivery, Production Support and BRMs.

Applicants must be in their senior year of their bachelor's degree and exhibit solid communication, leadership, and technical skills.

Internship Details:

• Internship runs August 1st, 2022 to March 31st, 2023
• 5 hours daily - 25 hours weekly -- Remote schedule
• Pay rate: $24.00
• Participants will be assigned both a mentor and an employee resource for the duration of the program
• Successful internships may result in full-time employment with BankUnited upon graduation/completion of bachelor's degree.

Our Benefits to Interns: As one of the largest and most profitable banks in South Florida, BankUnited prides itself on its entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision-makers. As a company, we believe we are only as successful as our people are. That's why we foster an inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Working for BankUnited offers you exciting challenges and opportunities to advance your professional career while empowering you to deliver your best.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Re-design the BankUnited Portal towards an intuitive avenue for Knowledge articles.
• Define/Build/Promote the use of Knowledge standard templates
• Adopt best practices (KCS)
• Help capturing new knowledge with the usage of a knowledge management system, especially with the ServiceDesk team
• Ensure that employees are aware of the knowledge management processes, including the purpose of doing so
• Ensure that the right knowledge goes to the right people, and that this information is promptly applied to business activities
• Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics
• Provide relevant coaching, training and support to champion a knowledge management culture
• Career Path: Intern can choose one of the following paths: *Analytics * Portal Development * ServiceNOW Production Support * ServiceNOW Service Level Management * Also, intern will be provided training, career development opportunities, and mentoring throughout the duration of the internship.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

Applicants must be in their senior year of their bachelor's degree and exhibit solid communication, leadership, and technical skills