Sr. IT ERP Application Analyst

Sr. techno-functional Business Analyst with Infor ERP LN experience. Applicant should have worked in 3 to 4 complete implementation cycles in similar global companies. Experience in Manufacturing, Supply Chain and/or Logistics functional areas of ERP LN is a must have for this position.

Job Responsibilities:

• Deliver full life cycle Techno functional support for Infor ERP LN 10.4/CS- Supply Chain/Logistics/Warehouse/Finance functional areas
• Experience on project implementations as a senior team member or team lead
• Demonstrated experience as a senior resource assisting in the definition of systems strategy, gathering and documenting business requirements, leading gap-fit analysis, as-is and to- be business process designs, conference room pilots (CRPs) functional configuration, troubleshooting, testing, client user training
• Ability to work independently, manage small engagements or parts of large engagements
• Proficiency in multiple business processes including by not limited to:


• Procure-to-Pay (PTP)
• Order-to-Cash (OTC)
• General Ledger (GL)
• Fixed Asset Management (FA)
• Budgeting
• Manufacturing
• Cash Management
• Expense Management


• Ability to manage customer expectations considering current and planned solution capabilities
• Actively participate in status meetings and escalate issues that need attention by management
• Willingness to mentor junior staff
• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
• Work directly with customer's stakeholders to ensure that rationale/value for the project is documented and agreement is reached on how value-based use cases will be implemented
• Perform detailed gap analysis and write use case test plans
• Configure the application as per solution design and execute test cases based on the test plan during all phases of testing
• Organize and conduct customer training to drive adoption
• Monitor solution stability post-implementation
• Utilize database queries to investigate application or configuration issues with the knowledge of data models and object relationships
• Strives to exceed expectations on every implementation to have a referenceable customer
• Stays current in Infor LN technology - 10. 4 and above, complete required education courses
• Always displays a professional demeanor
• Act as a point-of-contact for our users by providing phone and online resolutions of issues
• Liaison between the customer and software vendor
• Take lead and be responsible for facilitating customer resolutions by providing advice and assistance to customers and their situations for escalated issues
• Maintain a high level of customer satisfaction

Education/Certifications/Experience:

• Bachelor's degree in information technology or Computer Science or business-related field preferred (Equivalent work experience considered)
• 10 years' experience in project management roles as an individual contributor
• 2 to 3 years direct supervisory experience

Required Skills:

• Infor LN Implementation and/or data conversion experience preferred.
• Proven experience as a Project Manager or other managerial position.
• Thorough understanding of project/program management techniques and methods.
• Excellent Knowledge of performance evaluation and change management principles.
• Knowledge of ERP LN 10.7 Manufacturing, Planning, Projects, Operations, Sales, and Finance
• Knowledge of LN Cloud Suite, Infor Factory Track will be an advantage
• Understanding end-to-end Business Process between all department
• Identifies systems, processes, challenges, and suggests areas of improvement and presents Business Benefit Analysis.
• Translates high level business requirements into functional specifications
• Experience in supporting Large ERP Environment & Adherence to SLA
• Excellent knowledge of MS Office; working knowledge of program/project management software (MS Office, MS Visio and MS Project) is a strong advantage.
• Thorough understanding of enterprise decision-making processes.
• Demonstrated ability to work with multiple stake holders within the enterprise.
• Outstanding leadership and organizational skills.
• Excellent communication skills.
• Excellent problem-solving ability.
• Strong planning, organizing, and coordinating skills.
• Effective interpersonal, verbal, and written communication skills.
• Ability to handle and prioritize multiple tasks.
• Ability to work on various teams and contribute to the success of the teams.
• Effective conflict resolution skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)