Sr. IT Executive Support Engineer

Additional Locations:

Job Description

Provide executive level support and problem resolution with a high degree of customer service, technical expertise and timeliness for complex technical issues within support of workstation hardware, software, and mobile devices.

• Ensure end-to-end 2nd/3rd level operational support of Senior Executives, their Administrative Assistance and Board Members (SLT Members) for PC or Mac hardware/software, remote desktop management, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, remote connectivity, LAN/WAN, procurement, audit/inventory thru phone and direct contact
• Interact with and manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members
• Demonstrate high level customer satisfaction and maintain industry-leading support levels
• Stay up to date on new technologies and trends; deploy new technology and services
• Research, test and evaluate some of the newest tech in the industry
• Provide exceptional problem-solving in support of identified SLT members as well as assisting with firm-wide projects
• Install, configure and troubleshoot desktops, laptops and mobile devices
• Provide concierge level support for SLT members supporting various technologies and working in conjunction with internal support and engineering teams
• Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management
• Provide continuous communication with users on progress and completion of requests/issue resolution
• Maintain documentation for all Help desk and end user processes and procedures pertaining to VIP/Senior Management
• Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image management
• Perform meeting setups and "take downs"
• Act as a resource for projects and engineering teams/tasks
• Follow up on key users' requests and performs a daily walk through/virtual if needed, for "high visibility areas/users"

Hiring Requirements

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field
• In lieu of degree, 7+ years of experience in related field
• Must possess and maintain a valid driver's license