Sr. IT Support Specialist (Desktop and Live Events)

JOB TITLE: Sr. IT Support Specialist, Australia

REPORTS TO: Managing Director, ANZ

LOCATION: Melbourne, Australia

Who we are

AXS Australia is a leading global ticketing, data, and marketing solutions provider and are the preferred ticketing partner for some of the largest venues and festivals, from The O2 Arena and The SSE Arena, Crypto.com Arena and Toyota Centre, Wembley to Barclaycard British Summer Time in Hyde Park.

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

The Role

AXS is seeking a Senior Information Technology Support Specialist to join our team in Melbourne, Australia. The ideal candidate will be responsible for managing and executing all support activities relating to all information technology systems for AXS including data, networks, and computer systems (hardware and software). They will provide the highest level of support to our clients and end users. This includes hardware, software, and other resources to meet the company's requirements. They will interface with a wide variety of functional areas within the organization including Client Support, Implementation and Account Management. Provide a high level of customer service, troubleshooting, and maintenance.

What you’ll be doing

• Provide technical support to Clients, End-users, Contact Center for all IT / Operations related issues
• Communicate regularly with peer technicians in other team facilities regarding operational situations and health
• Maintain record of daily problems and remedial action taken, as well installation activities
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Document all work performed and possess ability to write clear and effective status reports
• Work with staff, users, and management to establish requirements for new systems or modifications
• Provide “Remote Hands” assistance, as requested by customers
• Investigate, resolve, and implement improvements to existing information systems and associated procedures
• Setup equipment for employees and clients, performing or ensuring proper installation of computers, access control systems, switches, and appropriate software
• Communicate effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions
• Prepare evaluations of software or hardware and recommend improvements or upgrades
• Engage in problem-solving, monitoring, and installing data communication equipment and software
• In a subordinate role, provide technical support for large projects, operations, and special live events
• Travel as required up to 25%

Skills and Experience we’re seeking

• 3-5 years of IT/IS or related experience
• A strong working knowledge of Windows OS, Windows Server, Apple iOS
• Working knowledge of Networking (OSI network layers, TCP/IP) and WAN Devices, circuits, cabling and telephonic and/or Wi-Fi technology
• Knowledge of commonly used concepts, practices, and procedures within the desk-side and server environments
• Must be self-motivated, capable of troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
• Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
• Ability to work under stressful conditions and time constraints
• Ability and willingness to work off-hours, on-call and on weekends as necessary
• Must have clean driving record with no prior alcohol related charges, be able to provide a current driver's license

And you’ll really get our attention if you have

• An equal passion for technology and digital media

Note: This job description is not intended to be all-inclusive. Our Sr. IT Specialist may be required to perform other related duties as assigned.