Sr. IT Unified Communications Engineer

Base Pay Range: $124,400.00 - $211,500.00 Annually

Primary Location: USA-CA-Milpitas-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT's mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

As a Senior Unified Communications Engineer, you will play a crucial role in ensuring efficient and reliable communication and collaboration tools for our organization. You will be responsible for the design, implementation, and management of unified communications systems, including voice, video, messaging, and collaboration platforms.

Key Responsibilities:

• Design and Architecture: Design and plan unified communications solutions based on organizational needs, ensuring scalability, security, and performance
• Implementation: Deploy and configure unified communications systems, including VoIP, video conferencing, instant messaging, and collaboration tools
• Maintenance: Monitor and maintain the health and performance of unified communications infrastructure, troubleshoot issues, and perform regular updates and patches
• Integration: Integrate unified communications systems with other IT components, such as network infrastructure, Active Directory, and cloud services
• Security: Implement security measures to protect communication channels, data, and endpoints, and ensure compliance with security standards and regulations
• User Support: Provide technical support to end-users, resolve communication-related issues, and offer training when necessary
• Documentation: Create and maintain documentation for unified communications systems, including configurations, procedures, and best practices
• Vendor Management: Collaborate with vendors and suppliers to procure hardware, software, and services, and manage vendor relationships
• Capacity Planning: Analyze usage patterns and plan for capacity upgrades to meet future communication needs
• Disaster Recovery / BCP: Develop and maintain disaster recovery plans and procedures to ensure business continuity in case of system failures.

Minimum Qualifications

• Bachelor's Level Degree in Computer Science or related field
• Minimum 10 years of experience Unified Communications or Network Engineering
• Proficiency in unified communications platforms (e.g., Zoom, MS Teams, Cisco Unified Communications, etc.,)
• Strong knowledge of VoIP protocols, SIP, and telephony systems
• Networking skills, including TCP/IP, routing, and firewall configuration.
• Security expertise in securing communication systems
• Excellent problem-solving and communication skills
• Relevant certifications (e.g., CCNP Collaboration, Microsoft Certified: Teams Administrator)
• Project management skills are a plus.

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.