Sr. Java Support Engineer

The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What you will bring to the team.

We provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions.

We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

What you will be doing:

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

Naturally to be successful in this role, you must have and know of:

• Bachelor’s degree in computer science, Software development or equivalent experience.
• At least 6 years of experience in Java Software development.
• Strong problem-solving skills and self-driven.
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Technologies: Java, Spring, SpringBoot, Git, JIRA.
• Advanced English.

Nice to have:

• Desired experience working with international customers.
• Experienced communicating at different technical levels, from the application architects to the end user.
• Knowledge/experience: Maven, Docker, MongoDB, Selenium/Cucumber, Azure/AWS, JavaScript, Vue.js, NodeJS, TypeScript.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.