Sr. Manager, 2U Operations

2ULaundry and LaundroLab are on a mission to create time for the world to focus on the things that matter most - and that probably isn’t laundry! We’re a rapidly growing startup that is rewriting the rules around this time-consuming task by building two complementary brands. With our convenient pick-up and drop-off service and modern, inviting laundromats, we provide people with an effortless and convenient solution to laundry and dry cleaning to give them back time because as we all know, time is valuable.

The Sr. Operations Manager Role:

We are seeking an experienced Senior Manager, 2U Operations to join our organization. This key leadership role will be responsible for overseeing all aspects of logistics operations at a national level. The ideal candidate will possess a strong background in asset acquisition, cost optimization, P&L control, team leadership, multi-location remote management, customer-centric decision-making, and team development. Additionally, the Senior Manager of Logistics will play a crucial role in revising and standardizing the launch of new markets and developing the long-term strategy for the organization's structure.

What are the day-to-day responsibilities of the Sr. Manager of 2U Operations role? 

Day-to-Day Logistics Operations:

• Oversee and manage day-to-day logistics operations on a national scale.
• Monitor and analyze key performance indicators to identify areas for improvement and cost optimization.
• Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction.

Cost Optimization and P&L Control:

• Identify opportunities for cost optimization throughout the logistics process.
• Analyze financial data and develop strategies to control costs and maximize profitability.
• Monitor and manage the P&L for the logistics department, ensuring financial targets are met or exceeded.

Team Leadership and Development:

• Provide strong leadership to the logistics team, promoting a collaborative and high-performance culture.
• Set clear goals and expectations for team members and provide regular feedback and coaching.
• Identify talent gaps and develop training and development plans to enhance team capabilities.

Multi-Location Remote Management:

• Effectively manage and coordinate logistics operations across multiple locations.
• Establish and maintain strong communication channels with remote teams.
• Implement processes and technologies to ensure seamless coordination and collaboration.

Customer-Centric Decision-Making:

• Foster a customer-centric mindset within the logistics team.
• Make data-driven decisions to enhance customer satisfaction and meet service level agreements.
• Implement processes to capture customer feedback and continuously improve service quality.

New Market Launch and Long-Term Strategy:

• Lead the revision and standardization of launching new markets.
• Develop long-term strategies for the organization's logistics structure, taking into account growth opportunities and market trends.
• Collaborate with cross-functional teams to ensure smooth market launches and alignment with overall business objectives.

Who is the ideal Sr. Manager of 2U Operations?

• Quick Learner: Ability to ramp up quickly, learn the ins-and-outs of the data landscape and is able to support data analyst and business data consumers quickly
• Detail Oriented: Ability to manage many projects and relationships at the same time
• Team Oriented and collaborative: Able to work closely with developers, product managers and other stakeholders to account for the nuance involved in curating meaningful data models.
• Self Sufficient: Ability to take direction or existing plans and run with the execution
• Consistent: Follow up and follow through matter in order to prevent backlog build up and ensure stakeholders are able to move their parts of the business forward.
• Flexible: Ability to shift gears or campaigns as needs change
• Passionate: Desire to see direct impacts of their work on business outcomes.

What are the requirements for the Sr. Manager of 2U Operations role? 

• Experience managing operations with laundry and/or delivery based businesses is preferred
• Proven experience in asset acquisition and managing day-to-day logistics operations at a national level.
• Strong financial acumen with experience in cost optimization and P&L control.
• Demonstrated leadership skills with the ability to lead and develop high-performing teams.
• Experience in managing remote teams across multiple locations.
• Customer-centric mindset with the ability to make data-driven decisions to enhance customer satisfaction.
• Strategic thinking and ability to develop long-term plans and execute them effectively.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced and dynamic environment.

What are the perks of being the Sr. Manager of 2U Operations

• Competitive salary
• Opportunities to grow in the logistics field
• Direct and regular access to thought leaders in the startup, franchising, and laundry industries
• Benefits package that includes medical, dental, and vision insurance, a 401k, and an Employee Assistance Program
• Unlimited PTO policy that our employees actually use!
• Working with a supportive, driven team working to build our startup into a nationally recognized brand
• Free laundry!

2ULaundry and LaundroLab are equal opportunity employers. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.