Sr. Manager, Consumer Insights - NA Coffee

Job Description
Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, DCPP, VRSP, and TFSA, Business Resource Groups (BRGs) to help foster diversity, inclusion and belonging for all employees and an industry-leading total rewards package that emphasizes a high discretionary bonus.
*Benefits begin immediately upon hire.
Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!
Sr Manager, Consumer Insights NA Coffee at a glance...
As the key strategic business partner and consumer insights lead for the Canadian and US coffee business, you will have the opportunity to directly impact growth on iconic brands including Maxwell House, Gevalia, and IHOP. In this role, you will impact the coffee business strategy, and influence decisions across all areas of the business on both sides of the border.
This role requires someone who is:

• Strategic: Be a key strategic business partner to the marketing team and a key agent for organizational change. Demonstrate understanding of the consumer, research methodologies/techniques, standard processes and experience to drive the business forward
• Influential: Influence at all levels of the organization and work seamlessly with cross-functional teams. Engage with senior management and present insights to senior executive leaders.
• Impactful: Influence "so-what's" by making concrete recommendations routed in deep understanding of marketing, business, and consumer. Robust communication and interpersonal skills collect disparate pieces of data together into a cohesive and compelling story.
• An Owner: Independent leader with the ability to get your dig into the details and craft a function against a blank slate without buying pre-packaged solutions or methodologies.
• Collaborative: Ability to build and maintain partnerships within agile pods and within functions across the organization.
• Flexible: Be flexible and creative to adjust to changing priorities and business challenges. Ability to thrive in ambiguity, while showing strong drive for results and adaptability.
• Self-Starter: Ability to demonstrate a high degree of independence, resiliency, leadership/ownership, with limited oversight.

What's on the menu?

• Strategic Insight lead across an $800M USD/ $1.1B+ (CAD) brand portfolio
• Lead key critical initiatives based on business goals, such as Market Landscape, Consumer Targeting & Positioning, Innovation, Renovation and Communication Evaluation.
• Develop and lead comprehensive research plans for both existing products and new products from scoping, concept development, screening, optimization, product mentorship, confirmatory testing and post-launch analysis, packaging graphics and structure, advertising testing and etc.
• Lead yearly brand situation assessment with research vendors in preparation for brand plans
• Craft each brand's annual marketing plans, including strategy, creative development and optimization
• Evaluate sales impact of media campaigns and recommend optimization to improve efficiency, effectiveness and Return on Investment.
• Guide product quality and value engineering initiatives by delivering consumer insights, developing action standards/decision criteria
• Help develop research Best Practices for the organization
• Work with research vendors to provide Best in Class research approaches for agility, speed and breakthrough insights.

Recipe for Success - apply now if this sounds like you!

• Advanced experience in a strategic insights/consumer research role, preferably within CPG
• Proficient in various market research techniques, including both qualitative and quantitative methods,
• Experience working with both primary and secondary data sources
• Expert knowledge of syndicated research tools (e.g. Nielsen, Circana, etc)
• Demonstrated experience with agile research tools, methodologies, and applications
• Understanding of marketing processes, business planning, marketing strategy
• Strong sense of ownership and drive for results
• Confidence to adapt to and manage changing priorities
• Strong storytelling skills and ability to influence all levels of an organization
• Ability to lead multiple projects simultaneously
• Excellent communication, organization and presentation skills (written, oral, and across Microsoft Office Suite)

Location(s)
Toronto - Queen's Quay - Headquarters
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.