Sr. Manager, Customer Marketing

Contrast Security Recognized as a Leader in G2 Summer 2023 Enterprise Grid® Report for IAST

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations to production.

About the Position

Contrast Security secures the code that global business relies on. It is the industry's most modern and comprehensive Code Security Platform, removing security roadblock inefficiencies and empowering enterprise developers to write and release secure application code faster.

Embedding code analysis and attack prevention directly into the software with instrumentation, the Contrast platform automatically detects vulnerabilities while developers write code, eliminates false positives, and provides context-specific how-to-fix guidance for easy and fast vulnerability remediation. Doing so enables application and development teams to collaborate more effectively and innovate faster while accelerating digital transformation initiatives. This is why a growing number of the world's largest private and public sector organizations rely on Contrast to secure their applications in development and extend protection to the cloud and on-premise applications in production.

Contrast Security is looking for a forward-thinking and passionate customer marketer to help deliver on our Reference and Advocacy program. This person will help drive programs and build advocates. The customer marketer will collaborate with our customers across storytelling and events to amplify the customers' voices through social media, the web, AR/PR, user groups, and CAB. Build a partnership with sales, securing customer references to accelerate opportunities and enable expansion across the lines of business. We aim to place the customer at the center of everything we do at Contrast Security and align it with strategic priorities.

The most essential element for Contrast Security is to delight our customers at every step of their journey, build and retain those relationships, and amplify their voices. This successful candidate will love customers and create relationships from practitioners to executives. We are looking for an individual with a proven record of accomplishment in fostering cross-functional alignment to support company strategic priorities. They will have a high standard for excellence and accountability and feel profound satisfaction when they help customers succeed.

The Sr. Manager of Customer Marketing will work alongside customer success across marketing activities and sales. Align and deliver global customer marketing programs that ensure a delightful experience across the customer journey, promote adoption awareness, and drive expansion. We will infuse customers across all activities and build fierce customer advocates by establishing a widely adopted program to ignite customer-centric storytelling highlighting innovation and thought leadership.

This role is remote, based in the United States, and has global customer advocacy responsibilities. This position reports to the Director of Corporate Communications, responsible for PR/communication, social media, and customer advocacy.

Responsibilities

• Manage a global customer reference program and platform to highlight how Contrast Security customers are leveraging our technology and their business outcomes 
• Drive customer 1:1 sales reference introductions and discussions to accelerate the sales cycle and influence revenue
• Manage new customer nominations from sales and customer success 
• Oversee this model to nurture customer advocates across key industries and regions 
• Develop customer storytelling (print and video) to leverage their voice to engage and land new logos and expansion 
• Interview customers and supervise the content creation process with our writers and agency 
• Build integration and adoption of corporate campaigns and GTM strategies 
• Support customer programs at events and speaking opportunities, online events, user groups, and demand generation 
• Alignment of customers across AR/PR activities
• Manage Gartner Voice of the Customer and G2 reviews

Qualifications

• 5-7 years of successful experience in delivering global customer advocacy 
• 5+ years experience working directly with customers, sales, marketing, or in customer success 
• Track record of driving key initiatives across the company and cross-functionally across various teams 
• Demonstrate success and knowledge with sales and marketing automation tools, i.e., Salesforces 
• Success in creating and managing effective marketing programs to deliver a personalized experience 
• The ability to capture customer stories and translate them into materials to leverage across the company to highlight innovation 
• Skilled in lifecycle marketing strategy and execution through the customer journey, delivering meaningful interactions 
• Effective communication and written skills to articulate the customer’s innovation with our technology with the ability to uncover real-life business challenges and key metrics 
• BA or BS degree in marketing, business, management, etc.




We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

What We Offer

Salary and Other Compensation

This position's standard base pay range is $120,000 - $165,000 annually. This position is also eligible for an equity package subject to the terms of the Company’s applicable plans. When determining a candidate’s compensation, we consider several factors: geography, skill set, experience, job scope, and current market data.

Benefits

Contrast Security offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan with Employer Match, Life Insurance, Long Term Disability Insurance, Short Term Disability Insurance, Transit, and Commuter benefits, Flexible PTO, 56 hours of Annual Sick time, Paid Parental Leave and Paid Holidays.

Disclaimer

The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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We are changing the world of software security. Do it with us.  

We believe in what we do and are passionate about helping our customers secure their business.

If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. We are an equal-opportunity employer, and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. At Contrast, we strive to build diverse teams that reflect the people we want to empower through our products. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Contrast is proud to be an equal-opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts, and dependents (“CA Employee”) new rights to privacy.

Recruitment Agencies: Although we value the services you provide, at this time, we are only accepting resumes from agencies, headhunters, or other suppliers who have signed a formal agreement with us.