Sr. Manager eCommerce

ABOUT US
Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience.
In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and coming soon to Arizona, we deliver an elevated experience to local gaming communities.
OUR MISSION
We use tabletop gaming as a campfire - a place to gather, share and celebrate -for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.
OUR BENEFITS
Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays, and employee discounts. We are a family friendly culture that supports work life balance. We offer a flexible work environment and will work to integrate you into our campfire while respecting your remote work needs.
ROLE
The Sr. Manager, eCommerce will oversee the development and implementation eCommerce strategy and its operational execution that delivers value to customers, results in increased sales and creates a better overall customer experience. This role will supervise the Marketplace Operations department, and will partner closely with:

• Director, Marketing & Business Development on channel, affiliate, partner and campaign planning and execution
• Director, Purchasing & Product Programs on product line and promotional planning and execution
• Vice President, Engineering on data and systems operational bug-fix and planned features and enhancements to CK.com 1P storefront

OBJECTIVES

• Own eCommerce operational daily planning, execution, and health of the CK.com 1P storefront and associated integrations, including buy-side and sell-side features, processes, and master data.
• Develop and manage eCommerce sales plans as follows in partnership with Vice President, Card Kingdom and collaborators in Marketing, Purchasing, and Engineering.
• Organic and paid eCommerce revenue and margin targets across retail, resell, and releases business lines and associated product lines (such as singles, sealed, CK Product, accessories)
• Affiliate eCommerce revenue and margin targets across retail, resell, and releases business lines and associated product lines (such as singles, sealed, CK Product, accessories)
• Own eCommerce operational planning and execution of targeted sales and product plans through 3P Marketplaces, with a focus on Amazon and eBay branded markets.
• Proactively identify and resolve CK.com storefront operational and compliance issues that may impair customer experience, brand promise, or regulatory compliance
• Lead team consisting of eCommerce operations professionals who manage daily data and process operations in Storefront, Customer, Marketplace, Partner, and Delivery domains
• Lead all aspects of web analytics related to eCommerce. Develop, report, and continually improve business performance metrics and forecasts
• Collaborate with Engineering to identify features and business model opportunities to innovate and improve the experience for external buyer, seller and partner customers
• Partner with Marketing to direct integrated campaigns that will deliver an increase in acquisition, conversion rates, overall order size and manage margin performance
• Develop revenue and margin growth strategy in partnership with Vice President, Card Kingdom, maximizing both current tactics and unlocking new opportunities to drive profitable growth.

QUALIFICATIONS

• At least 10-15 years of progressive leadership experience, managing multiple disciplines.
• Experience working with a tabletop gaming or collectibles secondary market desired
• Demonstrated experience with retail and reseller sales motions
• Demonstrated experience managing across eCommerce functions
• Demonstrated experience managing multiple storefronts desired
• Program and project management experience a plus

KEY BUSINESS MEASURES:

• Card Kingdom eCommerce Sales (total)
• Customer Conversion Rate - Cardkingdom.com and Affiliate sales
• Order Cancellation Rate - Cardkingdom.com and Affiliate sales
• Daily Active Users - Cardkingdom.com and Affiliate sales
• Customer Satisfaction - Card Kingdom

Location

• Ballard, Seattle, WA - Remote

Job Type / Salary

• Full Time
• Exempt: From $120,000 - $145,000 depending on experience

Benefits:

• Paid Time Off: 5 weeks accrued per year, 4 Company Holidays
• Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
• Retirement: 401(k) with 4% Safe Harbor match, no vesting period
• Employee Stock Ownership Plan
• Paid Parental Leave
• Flexible Spending Accounts & Health Savings Accounts
• Pre-Tax Commuter Benefits
• Supplemental Life and AD&D Insurance
• Accident, Critical Illness & Hospital Confinement Plans
• Employee Assistance Program
• Employee Discount

Equal Opportunity Employment:
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.