Sr. Manager, Go-to-Market Strategy and Operations - Remote within the US or in Office (UT, PA, CA)

Sr. Manager, Go-to-Market Strategy and Operations

Nav was founded to have a meaningful impact on the lives of millions of small business owners by bringing efficiency and transparency to financial decision making. We are changing the way these business owners secure lending with our innovative technology and customer-centric approach. We build intelligent software on top of data to solve issues in the small business financial ecosystem. Our ability to collect, aggregate, enrich and distribute this data makes us unique and presents many avenues for business growth. 

We are passionate about empowering our teams and giving them the freedom to shape our future. Our teams lead with candor, charge hard, fail fast, all while working in a fun, diverse, and inclusive environment. If you are a high-energy innovator, enjoy a rapid-paced growing environment, and have the zest to solve big challenges, join us… Be a part of history and co-create the future of FinTech. 

WHAT WE EMPOWER YOU WITH:

• Drive development of launch strategy and GTM plans for new products, features and upgrades to Nav experiences
• Become an expert on our customer -- their pain points, goals, victories and challenges
• Participate in the full life-cycle product development process to ensure delivery on speed to market goals
• Collaborate closely with Marketing, Product, Engineering, Sales and Business Development to develop positioning based on needs analysis, voice of the customer, competitive analysis and product differentiation
• Manage company wide change readiness, coordinating with both internal and customer facing teams to ensure successful product roll outs.  
• Partner with customer success teams to develop clear customer support strategy and execution
• Lead the development of Product Marketing metrics to track overall effectiveness
• Leverage product packaging and pricing to drive business results
• Own the development of customer-facing marketing assets to support product storytelling (e.g. customer case studies, product videos, website copy, blog posts) to articulate the benefits of our products
• Create and manage research projects to better understand current market trends, the broader competitive landscape and existing user needs
• Develop and launch campaigns to drive customer acquisition as well as customer retention across all business models
• Juggle short-term, long-term and lifetime goals for our marketing team and customers

WHAT YOU BRING TO THE TABLE:

• Proven success in a software or financial services go-to-market role is required. Prior experience with SMBs, SaaS, and Enterprise marketing strongly preferred.
• Professional demeanor with demonstrated ability to interact with and enlist internal and external teams
• Excellent communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging
• Strong analytical skills, with demonstrated capabilities interpreting data and qualitative research and distilling into actionable key takeaways
• Self-starter with ability to build programs from scratch while maintaining a positive attitude
• Ability to manage in an environment of ambiguity with diverse stakeholders

WHO YOU ARE:

The perfect candidate for this position thrives on collaboration and has a track record of executing on high-profile SaaS and B2B products that have driven customer growth and expansion. Experienced in both enterprise and customer marketing, you can drive GTM programs, third-party sales plays and collateral to support these programs. You’re a translator by nature -- you speak Engineer, Marketer, Sales and Business Development and are fluent in most. You’re also a shepherd -- skilled at leading a flock of creatives, professionals and developers to an end goal. 

WORKING WITH US: 

When you join Nav you do more than simply get a new job, you become a part of a group of incredibly talented people who drive innovation, think out of the box, and do impactful work. We are passionate about our products, live for our customers, and work hard but don’t take ourselves too seriously.   

EEO STATEMENT:

BE YOU.  At Nav, we are committed to building a high performing healthy company at scale.  We know that we work better with a team that represents a variety of backgrounds, perspectives, and talents. We celebrate diversity and are committed to recruiting, developing, and retaining the most talented people.

OUR IMPACT ON YOU:

Competitive Pay. Ownership equity in startup backed by top VC’s (Kleiner Perkins, Goldman Sachs, and Experian). Unlimited vacation. Paid maternity/paternity leave. Use of our product. Exceptional Work Environment. Wicked smart peer groups. Employee networking and events.