Sr. Manager, HR Data and Systems

Hi, I’m Charlie, Director, Total Rewards here at Customer.io and I’m looking for a Sr. Manager, HR Data and Systems to join our growing People Ops team.

The Sr. Manager, HR Data and Systems will lead and maintain our HR systems, data and workflows.  We are seeking someone with experience implementing new HRIS systems and utilizing HR data to make more informed decisions. This position partners closely with Accounting, senior HR leadership, and the rest of our People team.

HR Systems

• Lead our HRIS implementation efforts ensuring cross functional input and testing efforts.
• Manage employee lifecycle programs such as merit increases, performance reviews, time keeping, etc. within our HRIS.
• Continually review and suggest enhancements to our HRIS platforms based on external research, known best practices and internal feedback.
• Be the main point of contact for questions or requests from the organization relative to our HRIS ecosystem.
• Perform regular audits and respond to audit requests involving our HR systems and data.
• Manage change management efforts including team communications, trainings.
• Experience with large to mid-size HRIS and ATS solutions such as Namely, BambooHR, TriNet, Greenhouse and HiBob.

People Data

• Utilizing your expertise and experience with people data, enable our teams and organization to effectively understand and develop our workforce.
• Provide actionable insights and recommendations to your cross functional partners in finance, accounting and others based on your routine analysis.
• Evolve our people team reporting to the broader business through both automation and pointed analysis.

• Creativity and discipline in enabling organizations with key HR technology, automation and data analysis.
• You are an exceptional problem solver and have a bias toward action.
• Strong project management skills with a demonstrated track record of developing processes in a growth environment.
• Have the ability to enact change directly and influence across the organization to increase adoption and alignment.
• Experience partnering with cross functional partners such as payroll, finance, accounting and executive leadership.

Our mission at Customer.io is to power automated communication that people like to receive. Today over 4,000 internet businesses use Customer.io to manage, send, and track the performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $140,000-$160,000 USD depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we recommend 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 100% medical, dental, vision, and supplemental insurance for you and your dependents
• 12 weeks paid parental leave - for birth, adoption, or foster care
• 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
• Health and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
• Home office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best work
• Internet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plans
• Co-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environment
• Learning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills
• 1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you choose
• 1 annual company retreat per year and opportunities to meet in smaller groups throughout the year
• Flexible schedule, work anywhere you want! - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

All final candidates will be asked to complete a background authorization form (which allows us to gain a more complete picture of you and verify your job history) as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

Apply at the link below and tell us why you're interested in the position! In your cover letter, be sure to tell us the name of a tool or system that helps keep you organized.

Here's what you can expect from our hiring process (the order is subject to change):

1. 30-minute video call with Maria, our amazing Recruiter
2. 45-minute video call with Charlie, Director, Total Rewards
3. 30-minute video team Interview with 1 potential cross-functional partner and 1 potential team member
4. 30-minute video call with Jen, VP, People