Sr. Manager, Implementation Operations

DexCare is looking to grow our Implementation leadership team to expand the efforts around our platform. We are seeking an experienced Senior Manager of Implementation Operations who is excited about getting in on the ground floor with a well-established team and multiple enterprise healthcare customers. Candidates will be working closely with Implementation Engineers and Product Owners to drive timelines and deliver contracted solutions to our customers. You will also work closely with the rest of the organization to deliver high quality software. You should enjoy collaborations across all disciplines. Candidates will need to partner with Customer Success, Analytics and Insights, Product, and Engineering on defining requirements, customer use cases, and timelines. 

Role is based out of our Seattle HQ (Eastlake area) 2 days/week.

Responsibilities

• Communicate effectively with customers. Be the expert on our product, capabilities, and drive collaborative decision making throughout the implementation process.
• Lead the way in driving program execution, coordinating timelines, allocating resources, and managing risks to ensure successful delivery of products.
• Drive best practices and continuous improvement for the implementation program.
• Leverage technical expertise across the organization, balancing standardization and customer variation.
• Collaborate and communicate effectively across a diverse organization with quickly evolving teams to ensure implementation success.
• Lead and mentor a team of Implementation Consultants and Technical Program Managers, providing support, guidance, and coaching to ensure high-quality deliverables and customer satisfaction.
• Leverage business expertise in SaaS technologies and implementations to advise implementation engineering teams on best practices, adherence to standard work.
• Collaborate with Engineering and Product teams to ensure excellence in documentation for implementation.
• Oversee project budgets, resource allocation, and timelines, ensuring projects are delivered on time and within budget.
• Demonstrate hyper-organized ability to intelligently prioritize multiple competing projects and timelines.

Requirements

• 10+ years in a customer-facing, technical role working with hospitals / health systems. 
• Proven ability to develop diverse teams and foster a positive team culture and environment. 
• Deep experience integrating 3rd party software applications in a healthcare setting with hospital EMRs, Content Management Systems, Electronic Date Warehouse, etc. 
• Experience operating successfully in high pace, high ambiguity environments associated with early stage or high growth digital health companies. 
• Strong interpersonal, influencing, negotiating and conflict resolution skills. 
• Experience working closely with product and engineering teams. 
• Ability to break down complex issues and present solutions to the executive team and cross-functional teammates. 
• Team resource planning, allocation and prioritization 
• Sales to operationalize processes to align clients on implementation scope pre-contracting and ensure clean, consistent transitions post-contracting. 

Who is DexCare?

Time is our most precious resource. This is especially true in healthcare. Innovative health systems across the U.S. use DexCare to find time. We help them ensure patients discover care faster, shorten patient waits, flexibly match access across care settings, thoughtfully and efficiently apply clinical expertise, create superior patient-clinician experiences, and ultimately deliver better health. It works for health systems because it was built inside one. DexCare launched from within Providence to fill a critical gap in the technology landscape — balancing supply and demand by amplifying existing marketing, IT, and operational infrastructure. By matching patients to the right clinician, at the right time, in the right setting, DexCare breaks the unsustainable cycle of shortages and long waits, finding more time for what is really important.

DexCare recently closed a $75 million Series C funding round led by ICONIQ Growth – the San Francisco-based firm, which invests in transformative, sector-creating companies. Together, DexCare and its partners have the runway to modernize the legacy, data-and-platform infrastructures to realize a healthcare ecosystem that works for everyone. Our investment partners also include MGB, Transformation Capital, Kaiser Permanente Ventures, Define Ventures, and Frist Cressey Ventures.

What is DexCare?

DexCare is a digital care orchestration platform to manage the logistics of digital-care delivery. The platform enables healthcare systems to forecast demand and manage how and where care is merchandised to consumers – throughout the digital ecosystem. By harmonizing complex, legacy datasets, DexCare resolves workforce constraints, and provides the levers to precisely coordinate scheduling, across services and modalities, to optimize capacity and reduce operational costs. Today, DexCare serves more than 57-million patients across our leading U.S. health system clients, such as Kaiser Permanente, Providence, Texas Health Resources, and Community Health Network. Join us, as we usher in a new era of digital-care access, where health systems can track and deliver every hour of capacity and where consumers can get care with digital ease.

For more information, visit www.dexcare.com or follow us on LinkedIn.

Why DexCare?

· Mission-driven

· Competitive compensation and equity

· Driven and passionate culture

· Accomplished team

· Innovative solution to a proven customer need

· Customer and revenue traction

· Venture-backed (Series C stage)

DexCare is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. DexCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. DexCare provides reasonable accommodation to all applicants who require such accommodation to apply for the position or to perform the essential functions of the job.