Sr. Manager, Internet Product Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Internet sits at the heart of Comcast, and the Senior Manager for the Internet Product will play a key role in delivering a superior internet product to 30m+ customers. Xfinity Internet products focus on delivering the fastest and most reliable service to our customers while being in a constant state of innovation and change.

This individual will primarily be responsible for driving the success of Internet products through supporting the development of new Internet products from inception to launch, supporting the management of Internet products in market, ensuring a superior customer experience on Internet products through active efforts to monitor and improve on their performance, and aligning the Internet product space with broader company goals.

This Senior Manager will primarily be responsible for developing and executing an aligned go-to-market strategy to ensure our customers have the best and most reliable WiFi experience. In this role, this individual will work cross functionally to develop winning customer propositions and strategies and partner with internal and external stakeholders to bring these products to life. Among other duties, this individual will help perform customer research, develop strategic business cases, inform the technology roadmap, evaluate in market performance and customer feedback, serve as a subject matter expert, and partner with cross functional teams to deliver innovative products and services that drive customer satisfaction and achieve targeted business outcomes. This role will have great exposure and visibility at both the working and leadership levels across many facets of the organization.

Job Description

Core Responsibilities

• Act as a true Product Manager, driving strategy development and excellence in operational execution for Internet Services to maximize business outcomes and the customer experience
• Oversee customer research and competitive analysis to obtain product insights; translate them into actionable recommendations, and partner with cross functional teams to drive consensus for and delivery of recommendations
• Conduct quantitative and qualitative analysis to determine the product go-to-market strategy, utilizing excellent strong analytical skills
• Drive the definition & delivery of customer value propositions by synthesizing customer needs with internal capabilities
• Assess technical and operational feasibility; drive development of and decision-making for setting business requirements for our key stakeholders and development partners and drive on time and within budget delivery of requirements
• Foster relationships and serve as a subject matter expert to cross-functional partners across Technology, Customer Experience, Finance, Procurement, Marketing, Sales, and others
• Participate in product modification, cost reduction, margin analysis, advertising and promotion, forecasting, product positioning and pricing strategies.
• Be accountable for profit and loss or budgetary management for assigned products.
• Develop, mentor and train Specialists to ensure department work performance and objectives are met.
• Consistently exercise independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Minimum Requirements

• Bachelors Degree or Equivalent
• Generally requires 7-10 years related experience
• Background in consulting, product management, business development, finance, or corporate strategy
• Natural collaborator, with excellent communication skills
• Excellent team-work and interpersonal skills
• Strong analytical and quantitative background, problem solving, and communication skills
• Quick learner, comfortable with nascent technologies and emerging strategies
• Data & financial modeling skillsets including SQL, Tableau, & DBeaver a plus
• Fluent in MS Office including Word, Excel and strong PowerPoint/Keynote experience

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree (Required)

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.