Sr. Manager IT eCommerce Operations

What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we're heavily invested in the most transformative new technologies - and the most brilliant tech professionals. Southern Glazer's was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you're looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Senior Manager eCommerce Performance and Support leads, manages, mentors, and develops the technology teams across ETP teams including Office of the CIO, business solutions, enterprise architecture and infrastructure teams.

Specialized Skills and Technologies

• Experience in Hybris core, Hybris Web Content Management, Solr, Java, J2EE, Apache Web server or equivalent, angular
• Strong SQL skills
• Experience in maintaining API/Web Services, REST and SOAP, Java Script, test automation
• Continuous Integration/Continuous Deployment (CI/CD)
• Experience in working with Agile/Scrum
• Experience in cloud services such as Azure or AWS
• Experience with Application Performance Management tool like DynaTrace

Primary Responsibilities

• Defines business objectives and tactical operations to achieved defined objectives.
• Engages technical and business teams to ensure the team direction, priority and focus enable corporate success.
• Delivers proactive, business focused IT services that enable rapid business growth and smooth business operations.
• Coordinates priorities between the IT department and user departments.
• Oversees technical team in collaboration with vendor and other support teams for problem resolution.
• Continues to seek out opportunities to increase internal client satisfaction and deepen client relationship
• Drives process and technology changes throughout the organization in support of business objectives

Additional Primary Responsibilities

• Monitors technology investment, risk, and opportunity while providing clear and consistent communication to Sr. IT leadership
• Expands adoption of existing technology, where appropriate, to leverage enterprise solutions that meet or exceed business-partner demands
• Manages and responds to business-partner feedback to enable continuous improvement.
• Proactively advises on technology options and innovation for the business
• Serves as a partner in provider leadership for technology solutions and implementations
• Communicate effectively up and down the organizational hierarchy in IT and business executive leadership
• Develops and recommends changes to systems, policies, and procedures
• Creates measures for successful execution, including policies, processes, procedures, and controls
• Proactively works with IT Architecture team to design a robust, flexible set of services and capabilities that are efficient and cost effective

Minimum Qualifications

• Bachelor's degree and formal education in a relevant discipline (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
• 7+ years of business technology experience with prior supervisory experience
• Experience working in large complex technology projects including those with offshore teams
• Working knowledge of multiple disciplines and technologies
• Strong team player with ability to work with multiple stakeholders across a variety of functions as well as able to work independently
• Excellence presentation and facilitation skills to communicate complex information to technical and nontechnical stakeholders
• Strong analytical, strategic, and problem-solving skills
• Ability to develop and manage an action plan including strong attention to detail
• Ability to lead a team environment with the Agile delivery values of Openness, Commitment, Respect, Courage, and Focus

Preferred Qualifications

• Master's Degree
• Project Management (PMI) or Agile Certification
• Competent with SAFe, Scrumban, XP, Kanban, Lean, and other Agile frameworks
• Experience in food and beverage, CPG or distribution industry

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

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