Sr. Manager, L&SD Project Management

Who We Are

Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis.

The COVID-19 pandemic has forever altered the expectations for healthcare providers, patients, and their families on how data and technology can be used to enhance the customer experience in ways not previously possible. Genentech seeks to lead the industry in this new era of omnichannel pharma and integrated customer experience.

The Learning & Skill Development (LSD) organization plays a key role in installing a digital culture and mindset across the Commercial and Medical Group (CMG) as well as providing every CMG customer - be it employee, manager, healthcare provider, and patient - with the information and skills that they need next, when they need it, where they need it. LSD is in the process of transforming CMG into a continuous then contribution learning culture by pioneering advances in skills management, digital learning, experiential learning, and workflow learning.

LSD includes a team of learning business partners who have deep business acumen and are well versed in the trends and data coming from sales, marketing, and medical. They work in close collaboration with a group of Learning Design Architects who are responsible for perennial focus areas such as medical, therapeutic area certification, leadership development as well as business transformation areas which currently include omnichannel, contracting, digital, and health equity across all CMG business units. Both teams are supported by a team of instructional designers and multimedia partners who build best-in-class learning products. LSD scales these learning products through facilitators who upskill business experts and leaders in executive presence, learning technologists who use cutting edge applications and systems to embed learning as close to the work as possible, and an analytics function that maps CMG's skill domains and employee skill gain to business impact metrics.

Role Overview

The Learning & Skill Development (LSD) Sr. Manager of Project Managers (PMs) leads a team of 2 Project Managers and is accountable for the management, resourcing, and agile deployment of these services across LSD. You'll respond to support inquiries and issues including: requests and flow for project coordination support and tracking & maintaining data. You will identify and implement ongoing process improvement opportunities across the broader organization and continuously evolve and elevate the responsibilities of the PM team to improve the efficiency and effectiveness of the LSD organization. As a dedicated people manager, the lead provides leadership, coaching, and development as well as fostering a strong team culture that is a critical success factor for the team's shared services operating model. The position reports to the LSD Operations Director.

You will be part of the centralized Operations team and work closely with fellow leaders, team members, internal customers, partners and stakeholders in the department and other CMG groups, as well as external vendor partners.

Key Responsibilities:

Management Responsibilities:

• Develop and create an inspiring culture and great place to work by leading, acting and living our Operating Principles in all aspects of work, inclusive of employee engagement and promoting a culture of inclusivity and belonging
• Responsible for resource management, recruiting, hiring, performance of a team, and onboarding qualified individuals
• Provide day to day coaching, development conversations, professional development plans, performance reviews, and succession planning for direct reports
• Foster collaboration across multiple functions within LSD, CMG, and Genentech to drive alignment and ensure effective implementation of learning solutions
• Provide clear direction and focus for the team while ensuring all deliverables for a given priority area are completed, issues are escalated and assess/mitigate risk appropriately
• Manage resources in an out of key initiatives as needed to flow talent, ensure ongoing maintenance, drive critical work and assess/mitigate risk
• Manage overall team operating model to ensure maintenance/support, in alignment with department strategy and outcomes
• Comply with all laws, regulations, policies and procedures that govern the code of conduct of Genentech activities
• Complete and ensure that the team completes all compliance training requirements and reinforces the importance of adhering to compliance policies with the team

Project Manager Responsibilities:

• Create a cohesive and collaborative environment among the Project Manager team, delegate and level load responsibilities across the team to optimize team engagement and drive personal growth
• Guide the PM team to identify and implement ongoing process improvement opportunities across the broader organization
• Continuously evolve and elevate the responsibilities of the PM team to improve the efficiency and effectiveness of the LSD organization, deprecate non-value add processes and tasks
• Oversee the execution of overall organizational change management approach and strategy, including developing key deliverables and work products based on scope and timeline
• Work within the team to conceive and develop consistent communications and change strategies/plan that are aligned with project, strategies, and practices
• Support the implementation of change and communications strategies across the internal and external organization
• Maintain working knowledge of integrated work plan by coordinating across internal teams and with stakeholders to prioritize upcoming work
• Clearly and effectively communicate technical and functional understanding for business leaders, support recruitment of change champions, and facilitate adoption of technology and processes
• Develop compelling, logically structured presentations and deliverables that will be shared at the business leadership level
• Proactively identify risks and raise concerns to project owner
• Maintain awareness of of current business trends, operating conditions and internal process/practices that have significant impact on the organization
• Lead, act and live our Operating Principles in all aspects of work
• Complies with all laws, regulations, policies and procedures that govern the conduct of Genentech activities.

Cross-Functional Collaboration & Stakeholder Engagement Responsibilities:

• Work closely with fellow leaders, team members, internal customers and partners in the department and other CMG groups, as well as external vendor partners to understand areas of overlap and opportunities
• Proactively manage group and individual stakeholder needs and concerns through ongoing engagement, eliciting feedback, navigating conflicts, prioritization, coordinating stakeholder groups, and analyzing stakeholder data
• Support clear and effective articulation of stakeholder concerns to project team, document organizational change management (OCM) needs during requirements gathering, and develop change strategy/plans
• Work in an ambiguous/fast-paced environment to manage and respond to ad-hoc requests and proactively anticipate customer needs

Department Operations:

• Maintain and evolve (as driven by changing business requirements) department-specific systems, technologies, and tools such as knowledge management systems, intranet portal, communications platforms, etc.,

Qualifications/Experience:

• Bachelor's degree or equivalent experience preferred

• PMP certification or an equivalent of 8-10 years of Project Management experience
• A minimum of 2-3 years of experience directly managing people required
• Experience in constructing a PMO and process & resource optimization
• Experience leading and navigating across a matrixed team
• Demonstrate effectiveness in employee performance management
• Experience working with resource (headcount hours) allocation tools for decision making and allocation across projects
• Demonstrated ability to work on multiple complex projects simultaneously

• Create KPIs, progress reports, resource planning, and dashboards to monitor progress to provide to teams and leadership
• PROSCI Certified or experience in PROSCI methodology desirable
• Subject Matter Expert for agile methodologies and practices

• Demonstrate advanced skill with Google applications, Microsoft Office and presentation software, smartsheet, trello, MS project

• Knowledge of other Agile approaches
• Demonstrate ability to advocate/negotiate cross-project to staff for high and low peaks of work
• Highly skilled in writing and interpersonal communications at all levels to translate the vision and strategy into clear priorities and direction; exercises independent judgment and discretion of sensitive and confidential information
• Lead projects or project steps within a broader project and / or solve project objectives while working independently with minimal direction and guidance
• High level of personal integrity, with the ability to professionally handle confidential matters and exudes the appropriate level of judgment and maturity

• Adaptable & thrive in high pressure environments
• Lead, act and live our Operating Principles in all aspects of work
• Complies with all laws, regulations, policies and procedures that govern the conduct of Genentech activities
• This position is located in South San Francisco and relocation benefits are not being offered.

Our Operating Principles

• Put Patients First: I always act as if patients I know are in the room and do what's best for them.
• Follow the science: I seek answers through experiments, data and debate, and act on facts.
• Act as one team: I care, collaborate and commit without boundaries, and trust others to do their part.
• Embrace differences: I seek diverse perspectives, invite opposing views, and challenge myself and others.
• Accelerate learning: I push to learn new things even if difficult, and openly share my successes and failures.
• Simplify radically: I eliminate complexity, reuse with pride, and accomplish more with less.
• Make impact now: I take accountability to do what's right, deliver value fast, and don't wait for certainty.
• Think long term: I choose actions today that benefit future generations

The expected salary range for this position based on the primary location of CA is $150,500 - $279,500. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.