Sr. Manager, Network Engineering

Company Overview

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C

Job Purpose

The Senior Leader of Network Engineering is responsible for leading our core engineering functions across SageNet. This person will manage a large team of highly skilled Network Engineers to support SageNet's growing customer base efficiently, utilizing automation where applicable, and providing continuous improvement to SageNet's processes and network technology. They will ensure the reliability, performance and integrity of critical infrastructure supporting business operations. This person will direct and develop strategies and standards for all platform infrastructures and ensure compliance with industry standards. Include the design, implementation, maintenance, and support our growing customer base. The right personality is an energetic problem solver with a strong, positive attitude with the ability to manage a highly talented team. The ability to manage and implement new technologies is paramount. The position manages an engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet external customer objectives and SLAs.

Duties and Responsibilities

• Lead a team of Network Engineers to design, manage, deploy, secure, and support large client networks across multiple technologies and architectures
• Responsible for the empowerment, growth, development, and success of Network Engineers across multiple Engineering Teams
• Develop, groom, and maintain relationships within other departments to coordinate mentorship within Network Engineering for future NE placement
• Determine future training needs to determine the best path for growth while developing a strategy to grow competency within the SageNet Engineering group
• Leads the Network Operations Tier IV team of 8 - 10 engineers in the resolution of incidents, engineering support for site installs, network maintenance, and monitoring.
• Leads change management policies to ensure awareness, approval and success of changes made to network infrastructure meet or exceed KPI's.
• Escalation point for Network incident and outage escalation point for SageNet Tier IV.
• Leads network rollouts, projects, process flow, documentation, and on-going maintenance for assigned accounts, as they relate to Meraki, FortiNet, Cisco and VSAT solutions.
• Ensure all required network documentation including diagrams and troubleshooting is being created and maintained.
• Manage customer collocated network gear installs in the SageNet Data Centers and ensure diagrams are updated.
• Conduct weekly one on ones with each member of your team.
• Perform performance reviews of each member of your team quarterly.
• Liaise with vendors and other IT personnel for problem resolution.

Qualifications

• 8+ years of networking experience in environments supporting multiple vendors and networking products.
• Experience with VSAT, Fortinet, Meraki, and Cisco preferred
• Proven ability to work under pressure and interface with senior management.
• Proficient in the use of Visio, PowerPoint, Word, and Excel

Working Conditions

• Productively work in a hybrid work environment which consists of 2 mandatory "all-in" days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
• Business casual work environment
• Ability to work in a fast-paced, high-pressure environment.
• Standard daytime working hours and availability for on-call support as needed

Physical Requirements

• Be able to sit or stand for long periods of time.
• Occasionally must lift/carry 20 lbs.
• Extensive use of hands and fingers for typing
• Extensive use of eyes in reviewing paper documents or a computer screen

Duties and Responsibilities: Exempt

Position Type: Full Time

Travel Requirements: 10-20% domestic travel to customer sites, customer meetings, SageNet office locations, and more

Direct Reports: Sr. Customer Support Engineer, Customer Support Engineer, Principle Architecture, Sr Network Engineer

Attention All Third-Party Agencies, Headhunters, and Recruiters

SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.

Please contact [email protected] for any questions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)