Sr. Manager, Provider Enablement

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023)
• CNBC Disruptor 50 List (2022, 2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Senior Manager, Provider Enablement to lead key operational processes and initiatives enabling rapid scale of Maven's provider network. In this role, you will lead a core set of domains critical to frontline team success, including provider onboarding, scheduling strategy, and network management. Reporting into the Director of Provider Strategy and Operations, you'll manage a team of high-performing associates dedicated to workforce enablement. The role is designed for those interested in solving complex operational challenges and working with cross-functional teams to systematize access to high quality care.
As a Senior Manager of Provider Enablement at Maven, you will:

• Manage Maven's provider onboarding operations, working cross-functionally to set up providers for success; Develop processes, workflows, and KPIs to measure performance and identify areas for improvement
• Oversee shift scheduling for our provider group, ensuring we are appropriately staffed to meet member demand; Lead creation and maintenance of complex shift scheduling models
• Act as primary business end-user for provider CRM tool (network database), ensuring data hygiene and reporting capabilities; Oversee day-to-day network management activities
• Oversee and/or transition provider customer service workflows + tooling (i.e. ZenDesk)
• Spearhead cross functional initiatives to drive operational efficiency as it relates to the provider enablement domain
• Serve as team lead, responsible for roadmapping, OKR development, hiring, and coaching of multiple direct reports

We're looking for you to bring:

• 6 - 8 years of experience within business or clinical operations in a healthcare or high-growth startup environment
• Background in creating and managing complex scheduling models for medium to large-sized teams in a virtual health setting
• Strong analytical toolkit; Advanced Excel/Google Sheets fluency; Proficiency with Business Intelligence tools, such as Looker
• Demonstrated ability to lead teams effectively, coaching direct reports to meet full potential
• Strong track record of driving operational excellence, including process improvement, project management, and scalability initiatives
• Ability to synthesize and communicate findings in a structured, thoughtful manner; stellar verbal and written communications
• Trusted, team player looking to drive success in a fast-paced, start-up environment
• Resourceful self-starter with a bias towards action and efficiency

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected] . For general and additional inquiries, please contact us at [email protected] .