Sr. Manager Salesforce.com Reporting & Analytics (Hybrid)

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see, is right for you, we encourage you to apply!

Our people make all the difference in our success.

The US Region Sales Enablement team is part of the Commercial & Customer Operations (CCO) organization who is responsible for driving a high-performing sales culture, enhancing the capabilities of our sales teams, improve the "One BD" customer experience to accelerate growth and profitability.

Reporting to the Associate Director of Commercial Enablement, we are seeking for a Sr. Manager Salesforce Reporting & Analytics who has proven experience in driving solutions/capabilities in SFDC Sales Cloud. In addition, this candidate will have experience in delivering strategic analytics data solutions built on native Salesforce reporting and advanced analytics such as CRM Analytics (experience in other analytics tools is a plus).

The successful candidate will have a strong understanding of Salesforce.com & other analytics tools such as (CRM Analytics, Tableau, PowerBI, or Qlikview) to deliver meaningful insights to enable our customer facing teams to improve performance and accelerate revenue generation. In this role you are responsible for driving the metrics and KPI's, analyzing data & trends, and communicating business results across a highly matrixed organization. To be successful in this role, we are looking for someone who seek to continuously improve and learn in everything we do. A growth mind-set is a must have for being part of this team.

Key responsibilities Include:

Salesforce.com:

• Consult with US Region Business stakeholders (reaching nearly ~2500 associates across 7 Business Units) and assess gaps to recommend appropriate commercial capabilities and insights in Salesforce.com/CRM Analytics
• Serve as a key liaison between various stakeholders such as: Sales, Marketing, Sales Effectiveness, Commercial Organization, and TGS Organization (IT Business Partner and Platform team) to execute commercial capabilities aligning with business strategies. This includes scoping, planning, requirement gathering, POC, and managing UAT execution strategies.
• Drive continuous enhancements in Salesforce platform or Analytics while maximizing overall technology investments to align with the evolving business needs
• Ensure all enablement capabilities align to the strategic priorities and overall BDX Sales Tech Stack
• Lead technical training ensuring system adoption; holds "group" trainings as well as one-on-one trainings as needed
• Drive adoption and change management plans for newly deployed capabilities and dashboards

Salesforce.com Reporting & Analytics:

• Responsible for leading the US Region design and development of CRM-A/ Revenue Intelligence dashboards
• Responsible for designing impactful dashboards using CRM Analytics to empower data driven decision
• Understanding of associated assets in Salesforce platform, CRM Analytics, and other integrated technologies (Power BI/Tableau) to drive a cohesive 360 view of territory performance and customer insights
• Experience in data transformation processes and developing data flows, data sets, lenses, and dashboards in CRM Analytics
• Organize and document KPIs and other business metrics aligned US Region KDG's or strategic priorities
• Lead the governance framework for change requests to regional dashboards deployed to the sales and commercial organization
• Partner with the Salesforce Platform Team (TGS) to ensure all development meets enterprise standards
• Partner with stakeholders to understand and document business processes and reporting needs. Analyze and document data definitions and priorities.

Required Skills:

• 7+ years in combined Salesforce.com business analyst & admin experience
• 5+ years' experience in building sales performance dashboards in Power BI, Tableau, Qlikview or Salesforce (CRM Analytics)
• 3+ years of Project Management Experience is a plus
• Detail oriented with the ability to see the bigger picture and prioritize for long term platform strategy
• Experience with scoping and defining business requirements for sales improvements projects or capabilities
• Experience using data and metrics to drive improvements
• Proficiency in data manipulation and data management
• Experience in developing content for technical deployments for Salesforce.com for Sales & Commercial associates
• Must be self-directed and able to work with individuals at all levels, including executive management (comfort in interacting with and presenting to senior leadership and cross functional teams).
• Ability to span multiple technology platforms and the willingness to become proficient in technologies over and above the required specialty

Required Soft Skills:

• Growth Mindset
• Strong change management and relationship skills required
• Demonstrated customer-centricity skills required
• Negotiation skills, Constructive Challenge
• Effective interpersonal skills
• Ability to influence without authority
• Excellent verbal and written communication skills
• Ability to multitask and comfortable in dealing with ambiguity
• Ability to work in a highly matrixed organization
• Project leadership

Education:

• BA/BS required (in lieu of a bachelor's degree, 7+ years of experience in the applicable area)
• MBA a plus

Certifications

• Salesforce Administrator 201 Certification required
• Tableau or CRM Analytics Admin preferred
• Certification in PMP highly desirable

Location & Travel

• Flex Hybrid schedule for candidates based in San Diego, CA, San Antonio, TX, Vernon Hills, IL, Franklin Lakes, NJ
• 100% remote possible
• Ability to travel ~10% required

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

USA CA - San Diego Bldg A&B, USA IL - Vernon Hills, USA TX - San Antonio

Work Shift