Sr. Manager - Self-Pay Resolution (Remote)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

Manages and monitors the work and results of the Self-Pay Resolution Managers. Recommends and supports departmental and organizational initiatives, assigns and coordinates Self-Pay Resolution Manager duties or projects. Supports Director in planning, organizing and working with senior leadership to develop all aspects of self-pay processes, including identification of government or other eligibility, insurance exchange, financial assistance or other sources of payment during or prior to the Admission process.

Locations

Stanford Health Care

What you will do

• Manages the schedules, performance and work products/services of the Self-Pay Resolution Managers. Provides directions and explanations to Self-Pay Resolution Managers, delegating authority as required.
• Directs resources for both customers and revenue cycle personnel to expediently address and resolve billing and collections questions and/or concerns.
• Assists Director with strategy development and execution planning.
• Plans, organizes, directs, and evaluates all self-pay business activities, ensuring they meet the organization's goals, objectives, and regulations.
• Develops, implements, coordinates, reviews, and improves self-pay business procedures and policies, as well as departmental activities and initiatives.
• Devises new methods, procedures, and approaches to increase revenue opportunities, while maximizing operational efficiencies, productivity, performance, and patient satisfaction.
• Identifies problems and deficiencies with the operation, assesses patient call trends ensuring necessary correctives measures are implemented. Coordinates remediation activities when opportunities for improvement are identified.
• Provides associated key performance metrics in support of departmental and organizational initiatives.
• Monitors and controls progress, objectives, and costs against the established schedule and budget for any assigned projects related to self-pay billing and collection processes.
• Determines resource distribution, ensuring the right amount of work is assigned to the right number of people.
• Develops goals and priorities, and assigns tasks and projects to Self-Pay Resolution Managers.
• Develops staff skills and training plans. Counsels, trains and coaches assigned staff. Implements corrective actions and conducts performance evaluations. Provides leadership, direction and guidance.
• Represents the department on various committees; conducts regular unit staff meetings.
• Designs, develops, and monitors performance improvement processes. Manages implementation of standards and systems to enhance quality, consistency, efficiency, and timeliness of responsibilities for the enterprise on a 24/7 basis.
• Ensures that integrity and accuracy of registration data is maintained by the staff supervised.
• Works collaboratively with other departments to ensure the processes and systems for registration are standardized and optimized for efficient and effective flow of patients within the department and the organization.
• Ensures that services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements.
• Manages multiple projects in a timely and efficient manner.

Education Qualifications

• Bachelor's degree from an accredited college or university with a major in business administration, health care administration, or a related field (or equivalent combination of education/experience)

Experience Qualifications

• Seven (7) years of related customer service management experience (i.e. Credit and Collections, etc.), including two (2) years of supervisory/management experience.
• Business/Health Administration background and experience.

Required Knowledge, Skills and Abilities

• Familiarity, knowledge and understanding of the following including but not limited to:
• Relevant Billing Policies, Practices and HIPAA regulations.
• Registration and billing systems and databases.
• Governmental and non-government requirements applicable to patient registration processes.
• Familiar with the complexities with the health care/hospital environment (front office, service areas and clinician operations).
• Demonstrated business communication skills with patients, providers and other clinicians; Effective interpersonal skills and professional conduct.
• Demonstrated analytical, problem solving abilities, strong organization and decision-making abilities including Conflict management skills.
• Maintain effective working relationships with all employees and upper management.
• Customer service and relationship management.
• Balance priorities and Lean principles.
• Project management skills (Utilize Lean/project management protocols for efficient workflows).
• Demonstrated computer and software applications skills including Microsoft Office applications including Excel, Word, Project or other spreadsheet and/or word processing software.

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

#LI-RL1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $57.42 - $76.09 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.