Sr. Manager, Settlement Operations (Inventory Control)

Description
As a Manager, Settlement Operations - Inventory Control, you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You'll be responsible for the coaching and development of a team of Inventory Control Specialists, including Supervisors.
What you'll do:
• Coach team to meet goals and objectives
• Provide day to day performance management guidance
• Analyze and make recommendations for process and procedural changes
• Measure progress of goals and report on key metrics
• Develop action plans to address department performance deficiencies
• Create an engaging and communicative environment where employees feel a sense of community
• Drive accountability around our company values
• Actively involved in recommendation of the timely assessment and placement of the right people for all positions, including taking a strategic consultative approach to integrating next level talent
• Maximize leadership's use of company initiatives including mid-year and annual reviews and feedback processes, performance management, engagement surveys, etc.
• Work closely with other department management and employees to improve work relationships, build morale, and increase productivity, engagement, and retention
• Liaise regarding difficult or escalated discussions regarding employee performance or creditor concerns
• Provide a solutions-focused approach when problem-solving
What you'll bring:
• Minimum of 5 years' experience in leading teams, (with a preference on those who've led leaders)
• Process-improvement - review and make recommendations on processes, identifying emerging trends and areas to increase agent efficiency
• Strong Microsoft Office skills, specifically with Excel
• Flexibility to work varied hours based on the needs of the business
• Salesforce experience
• Bachelor's Degree or equivalent experience
Achieve well-being with:
• Hybrid and remote work opportunities
• 401(k) with employer match
• Medical, dental and vision with HSA and FSA
• Competitive vacation and sick time off, including dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Virgin Pulse, Ginger Health Coaching, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet insurance for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups
Join Achieve, change the futureAt Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 2,700 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Meet Achieve
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.