Sr. Manager, Small Law Revenue Management

Sr. Manager, Revenue Management, Small Law Firms

The Sr. Manager, Revenue Management, Small Law Firms is charged with growing the Small Law sub-segment through strategic customer retention initiatives, ongoing customer experience improvement, and management of policies that support revenue retention. The successful candidate will bring strong analytical experience, customer/market knowledge, and passion for customer experience to bear in this highly visible role reporting to the Director, Revenue Management.

KEY AREAS OF RESPONSIBILITY:

• Support strategic customer retention initiatives that are differentiated by service levels, i.e., High Value Accounts (HVAs) through to very small spend clients and in partnership with Digital Transformation lead.
• Shape sub-segment revenue retention policies, e.g., early downgrade, swaps/cancel policies, etc and measure policy changes to ensure positive results.
• Ensure we are maximizing key proposition growth through quarterly review of financial and operating measures and a bias toward action ("interlocks").
• Support a step-change in Small Law NPS through ongoing involvement in customer experience improvement projects and by leveraging NPS data in partnership with the CX team

EXPERIENCE AND QUALIFICATIONS:

• 4+ years of finance, customer retention, corporate/business strategy, or similar experience
• Analytical mindset, using data to inform improvement opportunities.
• Demonstrated understanding of Net Promoter Score (NPS) insights and how they can be applied to improve customer experience and revenue retention.
• Self-starter, with the ability to build and prioritize a pipeline of work.
• Proven ability to drive multiple complex initiatives simultaneously and at pace.
• Clear evidence of ability to influence in a matrixed environment.
• Outstanding verbal and written presentation skills.
• Structures and leads workstreams (small projects or parts of medium projects), including business unit or company strategies, acquisition pipeline development, the strategy planning process, or key operational issues (such as pricing, sales force optimization)
• Carries out complex research and analysis on a stand-alone basis as part of their workstream
• Takes thought leadership role in problem solving and developing recommendations
• Takes the results to a logical and relevant end product, with minimum supervision
• Creates deliverables, including reports, newsletters, spreadsheets, presentations and other outputs to document and communicate findings
• Independently interacts and collaborates with mid and senior-level stakeholders
• Becomes "expert" on broad area
• May manage junior staff on workstream

What's in it For You?

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking

• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact

• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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