Sr. Manager, Software Development & Engineering

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

As Senior Manager in Digital Commerce Experience (under Sales Technology Org), you will be responsible for building and maintaining user experiences on our e-Commerce site Xfinity.com. You will be working closely with business analysts, content and product partners to define and a deliver features and functionality with quality and speed providing our customers with a best-in-class shopping experience. You'll be helping engineers develop their careers, matching people and projects based on current skills, development, personalities, and work styles.

Job Description

Core Values

• We believe we can deliver excellent service and products without taking ourselves too seriously. It's okay to find joy and humor in our work.
• We value getting a usable and working solution in front of customers quickly to get feedback, so we can iterate and refine over holding out for a perfect solution later.
• We value building simple solutions, embracing the basics and not over-engineering it.
• We value a growth mindset and happily teach anyone what we've learned.
• We value leadership through service; we rise and fall as a team.
• We value actively and humbly seeking honest feedback.
• We value an open and transparent channel of communication with all members of the team, regardless of their title and expertise.

Core Responsibilities

• Hire, mentor, develop, & grow a well-balanced and diverse engineering team.
• Collect and integrate feedback from each member of your team while cultivating the psychological safety for members of the team. Set clear expectations and provide thoughtful, meaningful, and impactful feedback to members of your team.
• Cultivate excellence in the reliability, scalability, stability, security, and craft of the software your team builds.
• Partner with product management, UX designers, content editors, engineering, finance, and security leads to develop and deliver the roadmap.
• Assist the team in designing architecture and processes that deliver value, quality, and stability.
• Build a minimal set of processes needed to ensure the team works effectively.
• Participate in joint design and architecture sessions.
• Guide the team through security, design, code reviews and code quality.

Preferred qualifications

• 10+ years of relevant work experience, including extensive programming experience and experience managing engineering teams.
• Experience leading teams in customer-centric and agile organizations with empathy and compassion.
• A track record of building stable and scalable software while delivering features on a fast paced schedule.
• Experience building, delivering, and operating services web experiences
• Experience on a DevOps team working with CI/CD, Azure and AWS Application monitoring, issue triaging will be very helpful in this role.
• BS in Computer Science, Computer Engineering or related technical field or equivalent practical experience.
• Experience developing web applications using ReactJS, Node.js, Sitecore or other JavaScript frameworks.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hardworking learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights!
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.