Sr. Manager Strategic Operations

Founded in 2010, CLEAR’s mission is to create frictionless experiences. With more than 12+ million members and hundreds of partners across the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, and more seamless. Since day one, CLEAR has been committed to privacy done right. 

CLEAR is looking for a Senior Manager, Strategic Operations, supporting operational leadership across verticals to provide objective decision making, project management, business strategy and optimized member/employee experience. The ideal candidate leverages data analytics, capacity planning, project management, leadership, teamwork, and process improvement techniques as an internal consultant with a strong passion for service excellence.

What You Will Do:

• Be a key contributor to the design, scope, and PMO in partnership with Product Management for future CLEAR Lane operations innovation with a focus on capacity/demand planning, wait time modeling, and test design 
• Use data analytics to identify and reduce friction points to create a consistent CLEAR experience across the network
• Lead field studies, observations, data collection, and brainstorming sessions
• Present recommendations and findings to leadership across the organization while ensuring effective communication of analytical information to non-technical audiences
• Partner across a variety of cross-functional teams such as Airport Operations, Product, Technology, Finance, Member Insights, Member Care, and Marketing

Who You Are:

• 6-8 years of work experience in project management, operations, and/or leadership in a consumer facing sector (i.e. hospitality, sports, travel, retail, etc.)
• Bachelor's Degree in a technical field (i.e. Industrial Engineering, Operations Research, Applied Mathematics, Statistics, or equivalent)
• Strong conceptual, analytical, technical, and problem solving skills with specific experience in statistical modeling (Excel and data visualization experience preferred)
• Experience with capacity/demand analysis, forecast modeling, conducting field studies, and data collection
• Knowledge in physical environment planning and optimization preferred
• Ability to build key relationships and influence across the organization
• Professional demeanor- excellent verbal and written communication skills and comfortable communicating analytical information to non-technical audiences
• Indefatigability with continuous improvement mindset, comfort working in a fast paced environment, and willingness to assist beyond your normal day-to-day responsibilities

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