Sr. Manager, UX

*This position can be remote within the US*

What we’re looking for…

ScienceLogic is looking for a talented and accomplished UX Leader who is seasoned in leading and growing highly creative and functional team of UX/Product motivated to make its mark on the World’s leading product in Hybrid IT Monitoring and Artificial Intelligence for IT Operations (AIOps) – SL1 Platform. Evangelist by nature, this leader will become a thought leader on ScienceLogic’s stance to transform IT Operations through best-in-class technologies and techniques seamlessly interwoven through intuitive user journeys.

Who we are...

The Design team at Science Logic is at the forefront of defining transformative customers experiences on our AIOps platform. We upload our company values and celebrate diversity and inclusivity of thoughts and ideas. We are on a journey of painting the world if ITOM and AIOps with our narrative and looking forward to like-minded people to join us.

Your responsibilities …

• Evangelize and advocate for ScienceLogic’s design ethos and operational principles as they are reflected through the experiences we build on our platform
• Manage, empower, and develop a UX team that applies user-centered design principles to improve the workflow, expand the functionality, and enhance the visual appeal of our product
• Champion for excellence in UX practices around consistent design methodologies/toolkits
• Develop strong cross-functional relationships with product, engineering, field, and marketing to envision and deliver powerful, high-quality designs that continuously improve our customer’s workflows and experience
• Partner with product & engineering leadership in release planning to ensure appropriate UX resource prioritization and work with UX Researchers and Designers to plan UX activities
• Motivate the UX team to maintain balance between consistent iterations of customer feedback and think out-of-box to completely transform their experience
• Drive the strategy and vision of product delivery of a consistent end-to-end customer experience in a product that is sophisticated and complex
• Foster shared understanding of customer-centric intersection between design, content, business and technology needs
• Partner with users, product managers, and stakeholders to appropriately assess/optimize the performance of new and existing features derived from user research, usability findings/testing, customer feedback, site metrics, focus groups, etc.) and guide development of the overall UX architecture
• Initiate collaboration with peers and stakeholders to ensure delivery of high-quality products through the entire design and development process

Qualities you possess…

• Bachelor's degree and 12 years of professional work experience (or equivalent experience) is required
• Experience as a UX manager or managing teams with at least 8+ years’ experience in UX/ID/HCI design with formal education background to compliment experience
• Experience with developing, applying, and presenting on UX metrics and evaluation, both quantitative and qualitative to leadership
• Strong knowledge of time series-based data analysis and visualization
• Experience in UX leadership, strategy, and operations, with a focus on designing and developing enterprise products and platforms
• Combination of outgoing, highly organized, and persistent personality with the ability to lead a team to handle uncertainty and change
• Experience with developing leadership and technical talent within team/organization

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energise.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com

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