Sr. Manager VLC Operations - Toronto

Who We Are:

• At OPENLANE, we make wholesale easy so our customers can be more successful.
• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
• We’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

• Driven Waybuilders: We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity: We seek to understand and improve our customers’ experience.
• Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
• Fearless Ownership: We deliver what we promise and learn along the way.

Who We’re Looking For:

• A hands-on and results-driven leader to oversee daily operations of our Vehicle Logistics Center (VLC).
• Proven track record in driving operational excellence, maximizing profitability, and ensuring exceptional customer satisfaction within automotive remarketing.
• Role will focus on maintaining high operational standards, implementing process improvements, and fostering a positive work environment.

What We Offer:

• Competitive pay
• Employer-paid Medical, Dental, and Vision benefits
• Immediately vested RRSP with company match
• Paid Vacation, Personal, Float, and Sick (Care) Time
• Employer-paid short-term disability, life insurance, and AD&D
• Robust Employee Assistance Program
• Paid day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
• Company culture of internal promotions, diverse career paths, and meaningful advancement.

You Are:

• A Leader: Provide visible and active leadership at the VLC, including daily staff interactions and performance monitoring.
• Operationally Excellent: Drive continuous improvement through best practices and addressing inefficiencies.
• Customer-Centric: Ensure customer satisfaction and service quality while meeting profitability and financial goals.
• A Change Agent: Lead the implementation of new initiatives and processes, ensuring smooth adoption and minimal disruption.

You Will:

• VLC Performance Oversight: Ensure optimal performance, focusing on profitability, operational efficiency, customer satisfaction, and adherence to company standards.
• On-Site Leadership: Provide visible leadership, offer feedback, and foster a positive work environment.
• Operational Excellence: Implement best practices in vehicle inspections, logistics, arbitrations, and customer support to improve operations.
• Change Management: Lead and facilitate adoption of new initiatives, ensuring clear communication and minimal operational disruption.
• Relationship Management: Build positive relationships with VLC staff, internal teams (e.g., finance, HR, IT), and external vendors/partners.

You Have:

• Must-Haves:
  • Bachelor’s degree or equivalent experience.
  • 3+ years of hands-on operational leadership experience in automotive or a related field.
  • Strong understanding of vehicle inspections, logistics, and customer support processes.
  • Excellent communication, problem-solving, and decision-making skills.
• Nice-to-Haves:
  • 5+ years of experience in automotive remarketing.
  • Experience with process improvement methodologies.
  • Familiarity with Google Suite or similar tools.

Sound like a match? Apply Now – We can’t wait to hear from you!

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
We thank all applicants, however, only applicants selected for an interview will be contacted.

OPENLANE Canada is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise Human Resources if you require disability-related accommodation.