Sr. Manager Workforce Planning & Analysis

Not your everyday company
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
Awarded 'best workplace'
Best Workplace and Best-Led Company by Inc. Magazine
High 4.4 rating on Glassdoor ⭐️
Our Founders listed among Glassdoor's Top CEOs
"World Changing" by Fast Company
Recognized as a World Changing Idea by Fast Company Magazine
Ranked #1 Home insurance in America
Won best renters and homeowners insurance in America by US News, and others
Best Pet Insurance in America
Rated "Best Overall Pet Insurance" by Better Homes & Gardens
Rated 4.9 ⭐ on the Apple App Store
Among the highest rated apps of all time
What you're applying for
We're looking for a data-driven, strategic workforce planning leader to transform capacity planning for Lemonade's Global Customer Operations.
Reporting to the SVP of Customer Operations, you'll work closely with Customer Operations senior leadership to shape an overall workforce strategy, then build and continuously improve capacity planning models. Your ability to quickly move from high level thought leadership to deep, in-the-weeds number-crunching will make you a valued leader.
Responsibilities

• Lead complex analyses to develop workforce management models and forecast needs
• Apply advanced workforce planning techniques and tools (e.g., scenario modeling/planning, trend analysis, predictive modeling) to provide insight and recommendations on workforce plans
• Analyze internal and external data to identify economic trends, demographic shifts, and capabilities that will impact the demand and supply of talent
• Develop staffing utilization analyses and identify any improvement opportunities as well as help monitor overtime
• Develop and communicate staffing metrics and utilization, including ad-hoc analyses and special projects
• Provide variance analysis of actual results vs. plan/forecast

Requirements

• 7+ years of experience in workforce planning and /or financial analysis and reporting
• Bachelor of Science in Finance, Accounting, Math or related field
• Adept MS Excel or Google Sheet skills and comfortable working in Google Workspace; proficiency in business intelligence tools (e.g. Looker) and SQL is a definite advantage
• Must be an analytical and critical thinker with the ability to dig deep into the details but present high level findings to senior management

Things to know...
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.
As a certified B-corp, Lemonade is committed to pursuing social and environmental efforts. We do this in a variety of ways, from providing sponsored opportunities for our employees to give back to their community, to partnerships with organizations that enable our team to autonomously contribute their time to causes they care about.