Sr. Mortgage Assistance Specialist

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

As a Mortgage Assistant Sr. Specialist, you will help build the Mortgage Assistance department from the ground up and operate the business day-to-day. The right candidate is a strong executor and enjoys tackling complex problems. You will prioritize and handle any default correspondence to include correctly identifying complaints and inquiries to ensure research is completed and perform other duties that may not be stated below but will be assigned by the default management team.

• Complete assigned queues within the assigned timeframe.
• Draft pre-foreclosure notice of intent/demand letters/breach notices as needed and then prepare subsequent foreclosure packages for executive board review prior to referral to a foreclosure attorney.
• Timely response to any client/investor, borrower, or internal inquiries both verbal and written in compliance with RESPA/Federal/State guidelines and in line with expectations set by Senior Leadership
• Contact the client as it applies to delinquent borrowers and default milestones – Bankruptcy, Foreclosure, Loss Mitigation, or general default servicing and portfolio questions.
• Review and monitor pre-foreclosure and foreclosure populations, Mortgage Assistance production reports, and any other default-related report weekly or as assigned.
• Respond accordingly to foreclosure attorney firms and handle any request for document execution, bidding instructions, account status updates, payoff and reinstatement quotes, or general account inquiries.
• Take financials from Valon mortgage customers to evaluate for all mortgage assistance plans
• Negotiate workout plans and draft trial/repayment/forbearance plans, and loss mitigation agreements as needed.
• Expertise in handling escalated delinquent accounts

• 1-3 years of collections and/or loss mitigation experience required
• Foreclosures and/or bankruptcy experience is a plus
• Independent judgment that will be heavily relied upon by Sr. Leadership Team
• Must be able to multi-task in a fast-paced environment.
• Excellent organizational and follow-up skills with the ability to prioritize.

• Bachelors degree preferred
• Bilingual (English and Spanish) is a plus.
• Excellent communication skills
• Strong attention to detail and accuracy
• Proven Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience.
• Servicing experience with GSE Loans
• Ability to solve practical problems and deal with a variety of unique situations.
• Must be available to collaborate and communicate in regularly held in person meetings

• Medical, dental, and vision insurance plans
• 17 vacation days, 5 sick days, and 11 paid company holidays
• Commuter benefits
• PC Laptop