Sr. Ops Support Specialist – Phoenix

CompanyFederal Reserve Bank of San Francisco

We are the San Francisco Fed, public servants with a congressionally mandated mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone.

The Phoenix Processing Center currently has an excellent Sr. Ops Support Specialist opportunity in its Cash operations. The Sr. Ops Cash Support Specialist will have day-to-day responsibilities in the Cash Division with a focus on access management, business continuity and operational support. To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, produce quality deliverables, be able to take direction and work independently, and be able to manage your workload to meet project timelines.
This role is a critical component to our team’s success. It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System. A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate effectively with Cash management and anticipate their needs. They must be able to plan and prioritize effectively to keep department goals on the forefront while balancing personal and team goals. Execute moderate to complex research while partnering with key business partners. If you have strong communication, analytical, attention to detail, technical, and problem-solving skills we would like to speak with you!

Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.

Location: Federal Reserve Bank – Phoenix Processing Center (PPC) (100% on-site)
1550 North 47th Avenue, 
Phoenix, AZ 85043

Hours: Monday to Friday 7:30am – 4:30pm

What you'll do

• Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations

• Utilize multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, USSS, US Mint)

• Work with Customer Support to resolve inquiries

• Initiate and maintain strong customer service relations with armored carriers, financial institutions, third-parties, and other FRB departments and offices

• Serve as department’s primary records management liaison and ensure Cash Admin documentation is accurate, neat, orderly, and legible

• Complete Department Accounting Entries

• Complete Daily, Weekly and Monthly Reports

• Effectively manage and balance all coin activities including mint shipments, coin terminals, and on-site coin

• Review and Complete the Daily GL Account Balances

• Process and Reconcile Daily Orders for the Paying Team

• Provide back up support to Paying Function

• Execute End of Day Closeout Duties

• Effectively acts as a liaison between management and staff

• Supports department goals and communicates them in a positive manner to co-workers

• In collaboration with Facilities, monitor inventory for AGV and SRM parts

• Make recommendations for improvement to existing processes

• Maintain good, supportive relationships and collaboration with colleagues in Cash operations

• Participate and contribute in workgroups

• Perform other duties as assigned

Desired Experience + Traits

• 2+ years of related experience

• Proficient in Microsoft Office Suite

• Strong written and verbal communication skills

• Customer Service oriented

• Ability to exercise common sense judgment within defined practices and procedures to determine appropriate action

• Good analytical, multitasking, and time management skills

• Ability to work effectively and collaboratively within a team

Preferred

• Associate degree

• Experience with database-driven software

• Experience collecting, transforming, analyzing, and reporting on data

• Experience working cross-functionally to meet internal and external client needs

• Background in Accounting

Base Salary Range: Min: $53,300 Mid: $69,100 Max: $85,000 (Location: Phoenix)

Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data.

Benefits

At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

At the SF Fed, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

The SF Fed is an Equal Opportunity Employer. 

#LI-Onsite

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)No

Job CategoryOperations

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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