Sr. Partner Account Manager

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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Sr. Partner Account Manager

Genesys is seeking a Sr. Partner Account Manager to build out and broaden our partnership with Regional, Local and key Alliance Partners in Mexico. Reporting to the Partner Sales Director, this key position will play an important role in driving the go-to-market strategy (GTM) with our partner ecosystem.

As a senior representative for Genesys, you will be involved in all aspects of relationship management between the Partners and Genesys. You will build the business plans, lead the GTM sales play with Partners that create demand, and influence the adoption of Genesys by our common customers and prospects. You will be measured against key metrics such as annual revenue targets by named Partners and the quantity of net new deals sourced by same.

Additionally, you will work very closely with our Sales, Pre-Sales, Sales Ops, Partner, and Marketing teams to develop and launch selling motions with Partners. You will be an expert in the opportunities that are available to Genesys as part of this partnership and will use your strategic mindset to prioritize and execute engagements that align with our company's business objectives.
The ideal candidate will have experience building and deepening technology partner relationships, demonstrated successfully leading cross-functional Go To Market initiatives, as well as proven outcomes resulting in revenue generation. Our ideal candidate is comfortable exploring new technology solutions and comfortable using networking and sales and relationship skills to develop relationships for gaining commitment and adoption of Genesys solutions.

What you will do

• Work closely with Partners to progress practice development, pipeline creation, co-selling revenue, and development of industry & cloud-based assets/solutions.
• Execute, manage, and deliver against pipeline and bookings tied to the joint Partner’s strategies and initiatives in close alignment with internal and external stakeholders.
• Maintain pipeline and dashboards that communicate to executive leadership the effectiveness of identified programs and investments.
• Conduct regular sales cadence between Partner’s and Genesys stakeholders (Partner Sales, Sales, and Industry Teams, etc.).
• Accelerating capacity and capability on the Genesys platform within Partner’s and driving enablement to vendor-agnostic business leaders.
• Communications: Ensure effective and timely internal & external communication and coordination of Partner ssales strategy & execution results.
• Develop GTM plans and develop industry-specific practice development plans, driving certification growth, and delivering customer success.
• Take partner sales plays, offerings, and industry assets/solutions to specific markets for local execution and engagement with our Genesys field sales teams and Genesys Industry teams.
• This is not intended to be an exhaustive list of duties or responsibilities; at times other duties may be assigned as needed.
   

Qualifications

• Must be a team player who is goal-oriented and confident, with the aptitude and desire to build high-performing teams. This individual must demonstrate an ability to get things done, manage multiple stakeholders both internally and externally, work in a true matrixed operating model, build consensus, and resolve conflict in a highly collaborative manner.
• A strong track record of success selling to, though, and with regional partner and alliances.
• High level of communication skills, both written and verbal.
• Diligent at measuring and communicating progress to achieve targeted business results.
• identifying obstacles and associated remediation plans.
• The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment.
• Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
• Ability to think strategically and is also execution-oriented; ideally has experience driving cross-functional programs or processes.
• Effective at building relationships (internally and with partners), collaborating, and influencing others; experience working with senior executives/ partners in cross-company projects.
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions.
• Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment.
• Strong team player who is also an independent thinker.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.