Sr. Patient Strategy & Operations Manager

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Rula has had incredible success building out our core behavioral health offering in Therapy, but in our mission to make mental healthcare work for everyone, we have barely scratched the surface. To ensure that the 70M Americans a year that try to find help, get that help, we need to expand mental health care delivery to serve as many of those 70M Americans as possible. This is where you come in.

We are seeking a Senior Manager to join our growing Patient Strategy & Operations team. This role will focus on driving patient acquisition and optimizing conversion within our Psychiatric Services business. Key responsibilities include improving patient funnel, streamlining processes, and leading cross-functional initiatives to deliver exceptional growth for psychiatric business at Rula. This role will be critical in driving growth and ensuring operational efficiency as we expand our national footprint in psychiatric care.

Required Qualifications

• 6+ years of experience in operations-based roles within an organization (e.g. Growth PM, Product Operations, Go-To-Market Operations, Revenue Operations, etc.), with 2+ years of experience managing frontline teams

• Demonstrated experience with leading cross-functional teams to stand up, optimize, and scale new processes and systems

• Proficiency in leveraging data to inform decision making 

• Expertise in writing technical requirements, project plans/updates, experiment results, and strategy documents 

• Excellent written and verbal communication skills, with a proven ability to distill complex issues into structured, strategic frameworks and concrete action plans

• Deep experience spearheading product changes and continuous improvement, within a Product department or collaborating extensively with Product teams

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Experience in fast-paced, high-growth startup environments

• Intermediate proficiency with SQL, Looker, and/or similar data tools

• Expertise in managing offshore and/or nearshore teams

• Experience with outbound sales and/or patient/customer support

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.