Sr. People Operations Business Partner

Rocket Travel is looking for a People Operations Business Partner to join our growing People Operations team. This role partners with employees across the organization to develop and implement people strategies and programs that are in line with Rocket's mission and strategy. You’ll provide guidance and expertise on employee relations, performance management, policy interpretation, compensation and talent planning, internal workforce mobility, and DEI efforts by leveraging your knowledge of best practices, as well as through effective collaboration with internal and external subject matter experts.

• Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
• Embody curiosity, community, and accountability. We live and build products by these values every day. 
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Get inspired and encouraged to vacation faster, with an annual vacation stipend.
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Total Compensation is based on experience - Salary: $100k - $135k, Bonus: 20%
• Can have a flexible work schedule. We have great offices in Chicago’s West Loop and in NYC’s Empire State building, we have a hybrid team, and a flexible work environment
• Share your passion for travel with equally adventurous teammates. 
• Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business. Despite the world’s current situation, Booking Holdings has been rated the healthiest company in travel, and Rocket itself is already seeing travel demand surpass pre-pandemic levels

• Establish and maintain strong, collaborative relationships with employees at all levels to deliver value-added consultation on people-related topics
• Provide counsel and guidance on complex employee matters. Conduct effective, thorough, and objective investigations
• Maintain knowledge of employment laws related to day-to-day management of employees, reducing legal risks and ensuring compliance. Partner with Legal and the C&E team as necessary
• Collaborate with managers and employees to improve working relationships, build morale, and increase productivity in order to attract, engage, and retain top talent
• Manage core people programs, including but not limited to performance management, compensation planning, talent assessment, and succession planning
• Partner closely with the People Ops team (specifically Recruiting, Learning & Development, Compensation, and Global Mobility) to develop and implement best practices and monitor application throughout the organization
• Provide guidance on continuous improvement of People Ops solutions, programs and policies
• Foster an organizational culture of diversity, equity, and inclusion
• ​​Model and reinforce Rocket’s values of accountability, curiosity, and community

• Enthusiastic and service-driven. You are a passionate human resources professional, experienced in core people domains, including employee relations, performance management, organizational and job design, policy creation and interpretation, and compensation and talent planning
• Proven collaborator. You understand the best way to meet and exceed goals is through outstanding teamwork. This includes working with people at all levels of the organization, managing stakeholder expectations, consistently providing thoughtful support and guidance 
• Effective communicator. Excellent communication and presentations skills, with the ability to interact with a variety of audiences and articulate complex ideas in simple terms
• Flexible. You are comfortable operating in a work environment with rapid change. You are accustomed to pivoting when organizational needs or priorities shift, and you can take on new, unanticipated initiatives with ease. You’re skilled in navigating uncertainty, maintaining composure and remaining positive under pressure
• Balanced Approach. You love working at a strategic level, but are also happy to roll up your sleeves addressing tactical and operational matters
• Thought Partner. You are an authentic thought partner with the confidence and courage to challenge the status quo and push boundaries in a changing environment
• Perpetual Learner. You are energized by learning about new topics and can quickly get up to speed and effectively disseminate information to others 
• Culturally Aligned. You understand the nuances of diversity, equity, and inclusion and remain committed to creating an environment that is fair and equitable for all
• Relevant Experience. 5+ years of progressive experience in HR Business Partner roles, preferably within a global, technology environment.

We make travel more rewarding than anyone else 

Rocket Travel awards customers for booking travel through our products, allowing people to earn or use loyalty benefits from their favorite loyalty programs.

Our journey

We began in 2013 with the same goal of making travel even more rewarding. This started with our bespoke Rocketmiles website, earning travelers their favorite airline loyalty miles for hotel bookings, and every year since, we’ve advanced our goal.

We now partner with over 60 loyalty programs that travelers can choose from, we build unique partner-branded travel sites, we offer the ability to earn and redeem loyalty rewards, we sit within Booking Holdings—the most experienced Group of travel companies in the world—and we continually grow the number of ways that people can book travel through us, from stays to cars and more.

Travel constantly evolves, opening additional opportunities to create rewarding experiences, and we intend to be at the forefront of building and innovating on those for travelers worldwide.

A diverse and global team

Our teammates work across the globe, in person and remotely. We have offices in Chicago, NYC, Bangkok, Bogota, Kuala Lumpur, Manila, and Cebu. No matter where people work, our main team-building goal is to create a diverse, equitable, and inclusive environment. We do that with a Diversity and Inclusion Committee, setting DEI hiring goals, investing in employee retention, and conducting regular team training that fosters collaboration and morale.

All of these efforts help ensure that we’re promoting a supportive workplace, where people are motivated to grow professionally and build rewarding travel experiences together. 

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

A final word

If the idea of working within an environment that promotes accountability, curiosity, and community to build reward travel products sounds motivating to you, we would love to hear from you—even if you’re unable to meet 100% of the job requirements. We never expect people to have all of the answers, as long as they’re willing and able to learn and grow with us.