Sr. Practice Manager

In this position the successful candidate will work with clients who may speak English or French and will report to a manager that does not speak French. Therefore candidates are expected to have a functional knowledge of English in order to be able to communicate with those clients who only speak English and with their manager.

AS A SR. SERVICES PRACTICE MANAGER YOU WILL:

• Report to a Practice Director on the Americas team aligned to a specific region

• Be aligned to Sales District Managers and Account Executives in your region

• Be responsible for both services sales enablement/execution and services delivery success for your accounts focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets

• Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team you will also be

• Be the Professional Services point of contact for your accounts through the following:

  • Help create and execute on the overall vision for services - both sales and delivery

  • Own the services delivery roadmap (proposals closing services opportunities and delivery)

  • Collaborate with cross functional teams to find opportunities scope propose and sell services (Professional Services and Training) to both new and existing clients

  • Develop scope and associated SOWs for customer services engagements

  • Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success

  • Understand and help optimize business operations processes for services sales

  • Build strong cross-functional relationships within Snowflake GTM teams (legal deal desk account teams sales PS&T leadership - including workload services - and partner team)

  • Provide bookings forecast and demonstrate strong command of your book of business

  • Align services engagements to key customers business outcomes

  • Drive alignment with executive sponsors and/or customer stakeholders

  • Collaborate with other delivery partners (SIs GSIs other PS orgs etc) in support of project delivery

  • Serve as the initial point of escalation for customer and project team

  • Own project outcomes and manage project financials (revenue forecasting and expense management)

  • Maintain a high level of customer satisfaction as reflected in customer survey scores

  • Collaborate with Education Services team for training delivery

  • Provide specific services delivery activities for the role/engagement (Business Value roadmap Business value assessment strategic roadmap Data Cloud Assessment etc)

  • Deep collaboration with AE/SEs on the account for account strategy

• Own and contribute to internal process improvements across the enterprise teams and broader Professional Services organization

OUR IDEAL SR. SERVICES PRACTICE MANAGER WILL HAVE:

• 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex technical implementation projects roadmapping and revenue forecasting

• Direct experience in a Data Warehousing Business Intelligence and/or Cloud field

• Proven track record of meeting booking utilization and consumption (or similar) targets

• Proven ability to communicate and translate effectively across both internal teams and customer organizational structures developing technology programs defining milestones success criteria resource allocation and on-time delivery.

• Strong organizational skills ability to work independently and manage multiple projects simultaneously

• Bonus Points: Experience in a client support and advisory technical role (solution architect system administrator technical account manager or equivalent)

WHY JOIN OUR PROFESSIONAL SERVICES TEAM:

• Unique opportunity to work on a truly disruptive software product

• Get unique hands-on experience with bleeding edge data warehouse technology

• Develop lead and execute an industry-changing initiative

• Learn from the best! Join a dedicated experienced team of professionals