Sr. Product Analyst (Hybrid)

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Job Summary:

The Sr. Product Analyst will be responsible for maintaining existing products across all sales channels, commodities, regions, and systems. They will also play a key role in the development of new and innovative commodity and non-commodity-based products and offerings to support the NRG Sales strategy. The successful candidate will work through cross-functional teams to support the development of the Sales Operations Platform Strategy and ensure that all systems operate with efficiency at key points in the customer life cycle and align with NRG strategic vision. The analyst will consult with management, subject matter experts, personal knowledge base, and industry best practices to identify and implement solutions to resolves system and process gaps.

Essential Duties/Responsibilities:

• Participate in cross-functional change initiatives impacting the Sales Operations Platforms
• Support Sales and profitable growth of the Business through recommending product structures for strategic commercial & industrial customers
• Define the product landscape, configuration of new components/costing assumptions, understand contract implications and ensure complete product fulfillment
• Works collaboratively with management, employees, and project resources to execute on prioritized work that is aligned with the overall sales organization initiatives and ensure deadlines are met with the expected level of quality
• Gather feedback from sales teams and other functional leads to identify enhancements; support development of business requirements, testing and training
• Demonstrate understanding of the Sales Operations Platform Strategy, business processes and complete suite of products and potential products. Provide post-training support to sales learners as needed
• Work closely with Sales, pricing, costing, IT, business strategy and other teams to ensure the Sales Operations Platforms, strategy and projects are aligned with overall sales technology initiatives
• Define gaps in procedures in both current and future states; develop strategies to identify and prepare recommendations for process improvements

Working Conditions:

• Open office environment
• Travel - minimal

Minimum Requirements:

• Bachelor's degree and 3-5 years of retail energy industry experience with at least 2 years in products operations, customer operations, billing operations, sales, or sales support OR HS Diploma and5 years of retail energy industry experience with at least 2 years in products operations, customer operations, billing operations, sales, or sales support
• Experienced user of Microsoft Excel, PowerPoint, Word, Teams, and OneNote
• Strong organizational skills with the ability to handle multiple assignments
• Ability to influence change across an organization
• Experience with designing, developing, and implementing solutions to growth opportunities and project-based issues

Preferred Qualifications:

• 5 or more years of retail energy industry experience with at least 2 years in products operations, customer operations, billing operations, sales, or sales support
• Bachelor's degree or equivalent

• Comprehensive understanding of platforms, processes, and products across North America retail energy footprint
• Experience with power and gas commodities
• Understanding of renewables, demand response and other product offers
• Self-directed; comfortable with working with individuals at all organizational levels; effective at managing multiple activities and meeting deadlines
• Knowledge of NRG systems including VHOS, Siebel, and DSP

Additional Knowledge, Skills and Abilities:

• Strong written and verbal communication skills
• Comprehensive understanding of NRG platforms, processes, and products across retail footprint
• Solution oriented and ability to engage cross functional teams to deliver an outcome
• Ability to think critically and to simplify complex issues into actionable resolution steps
• Experienced user of Microsoft Excel, PowerPoint, Word, Teams, and OneNote

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster(The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

Nearest Major Market: Pittsburgh