Sr. Product Director - Infrastructure & Operations

About the role:

This is a unique opportunity to have an impact on product development and management for Gartner's Information Technology (IT) End-User products team, which focuses on key IT decision-makers. The Senior (Sr.) Director, Product Management will focus on the product strategy for Information Technology (IT) leaders and their teams during a time of rapid transformation. This role will help accelerate growth of a >$1Bn business portfolio at Gartner, starting with innovating how to serve Infrastructure and Operations (I&O) leaders within large, global CIO organizations

As a critical member of the team, the Sr. Director, Product Management will be responsible for product planning and execution throughout the Product Lifecycle based on a deep understanding of IT clients' workflows, needs and challenges, and will use those insights as the key driving principle for product strategy and enhancements.

This high-impact, high-visibility role is part of Gartner's Global Product Management team and will significantly contribute to achieving sustained double-digit contract value growth and strong client retention.

What you will do:

• Act as product owner during the product development and management process for Gartner product(s) that serve IT leaders, with an initial focus on Infrastructure and Operations leaders (I&O) and their teams. Over time, expand focus to include additional IT leader roles such as Enterprise Architecture (EA)
• Be an expert in understanding client needs; capture client and market insights to inform product development and management efforts

• Define and manage the product roadmap for I&O leaders that helps clients achieve their mission critical business priorities
• Manage the I&O product development process from concept to launch, measure progress post-launch, and manage ongoing product enhancement to maximize client value
• Analyze product performance, adoption, growth, customer satisfaction/retention and lead problem-solving efforts to identify and remove obstacles
• Develop and present regular updates to executives and partner with cross-functional across Research, Product Management, Sales, Services and Technology to surface and test product concepts, features and enhancements
• Drive the commercial success of the product along with client satisfaction

What you will need:

• Bachelor's Degree or equivalent
• 10+ years' of progressive career experience in product management / product strategy, and understanding of the challenges and priorities of IT leaders
• Strong quantitative and qualitative analytic skills, including ability to turn analysis into actionable recommendations with measurable business impact
• Adept in translating client and business needs into key product requirements
• Ability to influence cross-functional teams across all levels of the organization and work collaboratively in a matrixed environment
• Outstanding written and verbal communication skills
• A bias for action, including balancing tradeoffs, a willingness to dive in and do what it takes to get things done
• Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside comfort zone
• Problem solver, curious, organized, growth mindset, client-focused
• Self-motivated and comfortable with a fast-paced environment
• Proven ability to lead multiple projects simultaneously

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
• Collaborative, team-oriented culture
• Professional development and growth opportunities

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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Job Requisition ID:75280

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