Sr. Product Manager - Business Support Systems (Sweden remote)

Why this role matters

This role’s primary function is to coordinate and prioritise business needs from the Vonage Application Group to deliver best in class BSS capabilities across the Application Group product lines. Working with other BSS/OSS Product Managers this person will be a key contributor to the overall BSS/OSS product strategy and roadmap for all Vonage groups.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• This role will require high operational management face-to-face with other Portfolio Leaders, Product Managers and members of Engineering across regions. Strong stewardship of the digital transformation of our business support systems and new back-office services integration is required.
• Responsibilities cover all areas of lead-to-cash including Marketing, Pricing, Approval processes, Provisioning, Channel Enablement and Invoicing and ERP. Experience with complex 3rd party back-office, Enterprise CRM (eg Salesforce), ERP and systems integrations is required from Salesforce CPQ, Conga, Avalara, Zuora, Oracle, etc.
• Knowledge of key dependencies is critical around Data (CDRs, Aggregates, Analytics, and Reporting), Payments (PCI DSS, PSP integrations), Compliance (including GDPR, SOX, etc.) Pricing and complex Pricing Models, integrations into Subscriptions platforms and services is a must as well building and delivering complex web applications, APIs and SOA. Knowledge within Telecoms, Banking / Finance, Hospitality or another high volume supplier dependent industry required.

What you will bring

• Consistent track record working in and delivering complex multi-stream projects
• Highly analytical and at ease with influencing others through facts, insights and great presentation abilities
• Self-Aware and confident in the unique blend of technology, market, business and relevant domain skills you bring to the table and how you want to develop as a leader
• Learning mindset: not constrained to use only one set of technologies from previous experience; open to different methods to achieve business goals
• Experience rolling up your sleeves at start-ups or able to demonstrate an ambitious track record at a large corporation or in parallel to your work.

What is required for application

• Computer Science degree or similar technical qualifications
• Master’s Degree or MBA preferred
• Minimum 2 years experience in a relevant sector and function
• Minimum 5 years of Product Management experience. 
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Skilled at working effectively with cross functional teams in a matrix organization
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Excellent written and verbal communication skills
• Previous software development experience at some point in your career (strongly preferred)
• Familiar with technical, security, regulatory challenges & standard methodologies running enterprise-scale services in the cloud globally
• Exposure to PCI DSS, GDPR, SOX, HIPAA, SOC2 requirements and processes
• Regional data management requirements and implementation
• Able to work with data in formats such as CSV, XML, JSON, etc.
• Experience with back-office systems such as:
• Experience with Zuora administration and/or development strongly preferred
• Salesforce and SFDC components/vendors eg CPQ, Vlocity, etc.Pricing and provisioning proprietary or off-the-shelf solutions
• Stripe, Braintree, PayPal, Adyen
• Experience with a large volume data industry such as:

• Telecommunications / Contact Center (UCaaS, CCaaS)
• Enterprise SaaS such as CRM, Analytics, Campaign Mgt, Collaboration
• Enterprise communications esp VoIP, Messaging, Unified Communications
• Payments, Pricing, Ecommerce or micro-payments
• Music or Entertainment with large volume transactions

• Experience with Agile methodologies & tools (e.g. Scaled Agile, Scrum, Kanban)
• Experience using Jira, Confluence and project management tools

What is in it for you

• Group Life Assurance
• Optum EAP (Employee Assistance Programme)
• Annual Leave
• Voluntary Time Off (VTO)