Sr. Product Manager, Custody

Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission: making people’s lives better. We’re headquartered in NYC, and offer hybrid NY-based (three days/ week in-office) and select, non-NY-based remote positions. 

Betterment’s mission is to empower people to do what’s best for their money so that they can live better. As a Sr. Product Manager on our Custody team, you’ll be responsible for executing against and helping to shape the Custody product strategy roadmap as it relates to fulfilling our broker-dealer’s multiple mandates:

• Maximize Efficiency - How can we make our software better, or build automation to prevent mission-critical teams from doing repetitive, manual workflows.
• Minimize Risk - The larger we grow within a strict regulatory environment, the more our operational mistakes cost both us, and most importantly our customers.
• Enable Growth - While executing the above, we must also enable our business lines to ship new revenue generating products that delight our customers.

You are a talented product practitioner that has mastered the ability to navigate multiple concurrent projects from a high level and able to also quickly dive into the weeds with engineers as needed to address technical, project-specific roadblocks. You relish rolling up your sleeves, working shoulder-to-shoulder with both highly technical and non-technical teams across the organization throughout the entire product development lifecycle. You are highly adept in prioritizing effectively and making challenging trade offs across a range of tasks and initiatives.

This role is based out of our NYC office. Below we've reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees. 

• New York City: $145,000 - $160,000

We offer a competitive equity package, health, dental and vision benefits, and a 401(k) offering with employer match as well as flexible PTO policy. This job is eligible for variable compensation in the form of a discretionary company incentive bonus.

• Understand the financial pain points that Americans in our target market experience on a regular basis, and serve as their advocate when making back-end decisions that impact their front-end experience
• Assist in the creation and execution of the Custody product strategy as it relates to the back-end record keeping and money movement systems, core to the Custody domain
• Partner with front-end product managers to help shape the product requirements with respect to the Custody build and actively participate throughout its development lifecycle
• Proactively identify opportunities to build internal tooling that increases the efficiency of our Custody engineering and Operations teams to unlock bandwidth for iteration and innovation
• Attend standups, planning meetings, and retros to support the Custody engineering team where needed
• Work closely with Technical Program Managers to unblock or drive all phases of the software development cycle
• Develop the success metrics for your area of the product and the tracking plan to support it; understand and communicate how the work that you’re prioritizing is helping drive those metrics

• Product management experience at a financial services or financial technology company with a focus on back-end systems and applications preferred
• Knowledge in custody, money movements, and broader broker-dealer functions preferred
• Strong analytical abilities with a passion for data inspired decision making
• Self-starter and demonstrated success at communicating, prioritizing, and balancing needs cross-functionally
• Obsessive attention to detail and strong organization skills in a fast-paced environment
• Ability to build strong relationships across functions within an organization
• Creative problem solving skills that balance the regulatory realities and innovation 
• Ability to think abstractly about back-end builds and how that will translate into a customer experience
• Be able to construct narratives that help the organization see the long term vision of the platform

We change lives

Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people's lives better.

We set audacious goals

We set them for the company, our customers, and ourselves—and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.

We value all perspectives

When we collaborate, we're at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.

 We invest in you with:

• A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave. 
• Flexible paid time off (and encouragement to use it!)
• Meaningful opportunity for community building through our 6 Employee Resource Groups
• Empowerment to own and lead change and affect the business
• Dedicated professional development opportunities
• Complimentary financial advice from our team of CERTIFIED FINANCIAL PLANNERS™️
• Lunch from our in-house chef three days a week at our NYC headquarters

We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.

In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.

On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of  applications for open positions, we’re unable to offer individual feedback during the interview process. 

We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!

Please note that Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter or email [email protected].

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.