Sr. Product Manager, In App. Commerce

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and connectivity experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people. They bring cutting-edge products and services to life for millions of customers every day.

Within our TPX (Technology, Product, Xperience) organization, Comcast's Connected Living team is seeking to bring the future to our customers with a radically simple yet powerful connectivity experience. This means delivering unbeatable Internet speed and reliability to every device in the home, delivering magical smart home solutions that just work, and being the industry leader to keep your home private, safe, and secure. Broadband has become Comcast's hero product, and we are developing the complete experience that makes our broadband so unique and connects customers to all of the moments that matter.

HOW WE WORK

Our team shares four core principles for how we work together:• We have a bias for action and outcomes - We are owners, not renters. We will fail fast, but not at the customer's expense• We are agile and seek continuous improvement - We stay focused but can pivot assuredly when needed. We're committed to learning and growth.• We take our work seriously but don't take ourselves too seriously - We celebrate contributions, not egos. We embrace candor and feedback.• We are passionate about winning together - We know the best experience arises from collaboration, and we foster an environment where diverse backgrounds and points of view are encouraged.

Job Description

The Connected Living team is driving a key transformation at Comcast - to make the Xfinity app the way our 30 million+ customers interact with Xfinity. The Xfinity app is the digital destination for our customers to enjoy the power of our products and experience effortless service and support. The Connected Living team develops and manages the Xfinity app as part of our mission to deliver a powerful and simple connectivity experience. The Senior Product Manager, In app Commerce will report to the VP, app Strategy & Engagement and deliver the Xfinity app Commerce experiences that enable customers to seamlessly grow their relationship with Xfinity.

Core Responsibilities:

• Collaborate across the org with Product, Technology, Experience Design, Marketing and more to define the Xfinity app commerce customer experience strategy and complete product discovery (e.g., use cases, happy path, MVP considerations, risk mitigation, etc.).
• Own and deliver the Xfinity app commerce customer experience strategy to drive increased revenue across product lines.
• Define and develop the roadmap of Xfinity app commerce capabilities and enhancements that improve the end-to-end customer journey.
• Translate Xfinity app commerce product roadmap into well-defined features and product requirements.
• Partner across the org to ensure the customer journey from marketing entry point to product discovery to buy-flow confirmation is seamless.
• Implement experimentation strategies, from hypothesis to results, to drive increased conversion through the Xfinity app commerce experience.
• Provide leadership to product and technology teams aligned with building the Xfinity app commerce customer experience - inclusive of maintaining and prioritizing the product backlog to achieve intended goals.
• Collaborate with Merchandising and Personalization SMEs to deliver contextual and personalized commerce entry points throughout the Xfinity app.
• Be accountable for executing across the product lifecycle - product discovery, definition, delivery, and optimization.
• Lead a data driven approach to your products, defining KPIs upfront and continually optimizing the Xfinity In-app Commerce experience against those KPIs.
• Operate effectively in agile development environment, with the flexibility to adapt to and customize development methodologies

Preferred Qualifications:

• Bachelor's degree, preferably Marketing or Business
• Track record of success leading high-impact products across the entire lifecycle
• At least 5 years of eCommerce experience
• Experience in Product Management - ideally in the mobile environment; a blend of design and/or engineering experience is also a plus.
• Familiarity with marketing and eCommerce strategies
• Strong analytical skills to bring a data-driven approach to product management
• Demonstrable experience in collaborating across the organization to deliver together on major projects
• Experienced practitioner of Agile software development
• Experience working on new product initiatives that require integration across multiple technology platforms.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.