Sr. Product Manager - Inflight Entertainment

Your role in helping us shape the future:
As a Senior Product Manager of Inflight Entertainment (IFE), you will help advance Intelsat's strategy and roadmap in the commercial aviation marketplace. You will work with internal and external stakeholders to define and deliver leading entertainment products that create value for airlines, their passengers, and key third-party relationships.
Reporting to the Director of IFE Strategy, the Senior Product Manager acts within an Agile framework to own key elements of a market-driven, outcome-based product roadmap that aligns with Intelsat's strategic vision. The ownership itself is end-to-end; you will take opportunities from the initial business case hypothesis through to use case and requirements definition, development, deployment and validation in the market. This role also serves as a product owner for Agile development teams, helping to interpret requirements, set priorities, and articulate progress to a wide stakeholder group including senior leadership.
Throughout this workflow, you will collaborate closely with other Product Managers, Product Owners, UX Designers, Finance, Software Development, Systems Engineering/Architecture, Quality Assurance, and Network Operations. You will also assist Sales and Account Management to represent Intelsat's capabilities on external customer engagements, collaborating with airline partners and key third parties to both understand market needs and further commercial objectives.
Are you up to the challenge?

• Use your knowledge to solve complex problems that matter to millions of passengers.
• Act as a servant leader, promoting continuous improvement within Agile teams and the broader organization.
• Become an authority in your space, establishing yourself as an expert who can articulate outcomes to anyone who asks - from external client to development team to senior leadership.
• Set a new standard for the inflight experience by defining requirements for new and innovative products.
• Shape the future of digital technology in a fast-paced industry with unique challenges.
• Change-indeed, disrupt-the way that people use technology onboard.

Can you drive these processes?

• Lead the strategy and performance of the Inflight Entertainment (IFE) value stream within Intelsat's commercial aviation portfolio.
• Own a market-driven, outcome-based product roadmap for wireless entertainment, live TV, IFE content, and and related initiatives that aligns with Intelsat's strategic vision.
• Collaborate closely with internal stakeholders who will help facilitate the roadmap and strategy (portal and connectivity services, software and platform, finance and commercial, etc.).
• Define product requirements; manage backlog, scope, and prioritization of key Features and portfolio initiatives.
• Identify and research new market opportunities to achieve profitable commercial outcomes; lead business case development within a Lean Product Management framework to appropriately prioritize these opportunities in the roadmap.
• Represent Intelsat with airline customers and other external partners to support a value-driven sales pipeline; participate in industry forums to understand and drive new technology standards and best practices, and maintain Intelsat's image as recognized leader in the onboard IFE space.
• Operate with an Agile mindset and with an eye to system-level outcomes.
• Place an extraordinary focus on customer experience measurement, collecting, analyzing, and synthesizing that data to contribute, in partnership with other stakeholders, to a roadmap and culture of continuous improvement for the IFE value stream.
• Establish metrics that validate performance against the roadmap, informed by budgetary goals and a research-driven understanding of passenger behaviors.
• Serve as a subject-matter expert for internal and external stakeholder questions and opportunities.
• Participate in Lean Product Management and Agile rituals, including leading an Agile team as required, to continuously improve our offering.
• Assume epic ownership, breaking out epics into smaller features that can deliver value with each iteration, driving feature development, applying Behavior-Driven Development (BDD) techniques to define acceptance and related automated test criteria, and otherwise complies with the Definition of Ready (DoR).
• Vertically slice epics into features, and assist teams with breaking down features into user stories so that the team can deliver value incrementally.
• Prior to the Program Increment planning event, assist with reviewing and refining the Program Backlog as well as reviewing and contributing to the overall product vision and roadmap.
• During the Program Increment planning event, be involved with story definition, providing the clarifications necessary to assist the development team(s) with their story estimates and sequencing, guiding the team on defining their PI objectives, driving commitment on external dependencies, and representing the team plan, commitments, and risks at readouts and management review.
• During execution, attend regular Agile team meetings including daily standups, backlog grooming, sprint planning and retrospectives as necessary in your role as the SME and owner of major elements of the roadmap.
• When working with Agile development teams:
  • Lead grooming sessions help the team to break down and estimate work and provide business value context. At sprint planning sessions, present priorities, answer questions and clarify requirements. In general, help the team mitigate impediments that might impact the team's ability to meet sprint goals and PI objectives.
  • Work with the team to agree on accepted story and feature completion. This includes validating that the stories meet the feature acceptance criteria, ensuring the appropriate level of automated testing has been created, and that the feature achieves the Definition of Done (DoD).
  • Collaborate with their team and any other stakeholders to conduct the team sprint demo.
  • Use tools like Kanban & Scrum boards to ensure the team is on the same page with goals and priorities
  • Partner in conjunction with the dev lead and Scrum Master to review team metrics and conduct sprint retrospectives to identify improvement stories that will increase the team's velocity and predictability.
  • Contribute to the Program Backlog by partnering with other Product Managers for development of an epic, definition of features, and contributing to the organization's vision and roadmap.

You should definitely have:

• Four-year college degree in business, economics, or a related field.
• 5+ years Product Management and/or Ownership or related experience.
• Demonstrated ability or experience with defining requirements in structured frameworks.
• Familiarity with or exposure to airline industry, especially Inflight Connectivity and Entertainment (IFEC) adjacencies.
• Structured work ethic and excellent organizational skills including ability to leverage strategy and collaboration tools like Jira, Miro, JAMA, Kanban boards.
• Excellent verbal and written communication skills with the ability to engage, influence, and inspire internal and external stakeholders.
• Strong interest and capacity to identify and address market needs through a continually evolving understanding of industry trends and journey personas (passenger, crew, airline, sponsor, content provider, etc.).
• Ability to translate those market needs into a business hypothesis that can be modeled for commercial evaluation and prioritization in the roadmap.
• Ability to own cross-functional initiatives from conception to execution, leading stakeholder groups and Agile teams.

It would be nice if you had:

• Highly preferred: Experience with the Inflight Entertainment (IFE) space and adjacencies, including media, content, OTT audio/video providers, and other streaming services.
• Demonstrated experience with end-to-end product roadmap ownership and delivery.
• Experience within eCommerce, payments, telecommunications, or software development with a focus on the end customer.
• Experience with front-end applications and UI (websites / web portals, mobile apps, etc.)
• Understanding of user-centric approaches to product design, including evolving trends in consumer behavior and accessibility
• Exposure (academic or experiential) to software development / product management tactics such as Behavior Driven Development, Test Driven Development and Product Needs Analysis.
• Formal training or certifications in Lean Product Management and/or Agile practices, such as SAFe for Teams or Leading SAFe.

What it's like to work with us:
Intelsat is connecting the world and transforming the connectivity landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

• We emphasize personal and professional growth
• Awesome benefits including DTO, medical, tuition reimbursement, and training
• Fun, diverse, and inclusive culture

About Us:
We're Intelsat Commercial Aviation, the inflight internet company. We believe the internet should do everything it does on the ground, in the sky. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.
Equal Opportunity/Affirmative Action Employer including Vets and Disabled