Sr. Product Manager, Platform Operations

Job Description

Position Summary

As a Homecare Homebase Senior Product Manager, you are on the front lines with customers. Because you care about making the lives of nearly 200,000 users better, you strive to listen to their needs and to understand their challenges. Because you also have your eye on Homecare Homebase as a business, you develop strategies to address these challenges in a way that differentiates Homecare Homebase from its competitors. As you gather numerous stakeholder and market perspectives, you continue our legacy of delivering exceptional and innovative products that help our users deliver exceptional care. Your blend of business and technical savvy, understanding of industry trends and drive to execute makes you successful.

You are responsible developing and evangelizing the strategy that will help your products and the HCHB Platform deliver on the company mission and vision. This includes collaboration with internal and external customers, overseeing innovative, high value initiatives from inception to adoption, and ensuring smooth communication among your peer product management teammates.

Key Responsibilities

• Coordinating decisions around product roadmap, product launch, pricing, analyzing win/loss data, competitive landscape, product profitability, customer satisfaction, and feature requirements for the HCHB Platform
• Management of product line's tactical planning and execution by product owners
• Interact with customers, consultants, vendors partners, and client advisory groups
• Understand product workflows and the problems they are intended to solve
• Advocate for a cross-product line vision for the HCHB Platform
• Develop and maintain an effectively prioritized product roadmap
• Collaborate with the UX team to develop mockups, user journeys, and storyboards
• Evangelize your products through sales collateral, internal education sessions, and customer webinars

Requirements

• 5+ years of software marketing/product management experience
• Proven ability to coordinate cross-functional teams with minimal supervision
• Proven ability to successfully execute business objectives
• Ability to communicate clearly and concisely across technology and the business teams
• Excellent customer relationship skills
• Demonstrated clarity in verbal and written communication
• Proven ability to identify problems and lead teams to successfully delivered solutions
• This position requires travel to customer and non-customer sites (25%)

Preferred

• Home Health, Hospice/Palliative experience preferred
• 3+ years Platform Product Management experience (Communications/Notifications, Identity Management, Cloud Hosting and cross product services and initiatives) preferred

This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.