Sr. Product Manager - Services Digitization

Company Overview

Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team members who will bring their unique personalities, backgrounds, and skills to work. Whether you are entering, returning, or experienced in the workforce, we have a place for you.

In our 35+ years in the industry we have improved over 14 million lives, and we are just getting started. With 5,000+ team members nationwide supporting work disciplines from technology to manufacturing, retail stores to field services technicians, corporate teams to customer service, we are a sleep innovation leader because of our team members. Now is a great time to join us as we invest further in our people and sleep innovation. #TeamSleepNumber

Position Purpose

The Sr. Product Manager - Services Digitization will progress the digital capabilities for our customer and team member experiences. In this role, you will be responsible for advancing the strategy and roadmap of digital tools and features that support our customers lifelong relationship. Through innovation, simple human centered design and consistent, repeatable processes, you will deliver sustainable solutions that provide meaningful value to the customer and the organization. In addition, you will ensure successful outcomes through effective change management, training, end user adoption and the measurement of feature benefits, outcomes, and driving effortless lifelong relationships for the customer and team member.

Primary Responsibilities

• Creates product vision and roadmap establishing and maturing critical business and digital capabilities that deliver business value.
• Partners with and influences functional leaders and subject matter experts to align product roadmap with operational business goals and financial commitments.
• Works with subject matter experts, Business Analysts, UX Designers, technology partners and working teams to understand business needs, system architecture, integration points and expected outcomes.
• Manages one or more technology products, inclusive of product roadmap, backlog, platform operations and administration as well as performance monitoring and reporting.
• Develops business cases through data driven analysis to ensure delivery of highest value initiatives that ensures customer satisfaction as well as financial benefit to the business.
• Prioritizes and sequences the backlog according to business value or ROI.
• Validates features using proof of concepts and applies an iterative, test and learn approach to drive continuous value.
• Plans, prioritizes, and leads feature delivery on established timelines and budgets.
• Understand the customer and team member needs, ensure the desired experiences and features are delivered on their behalf.
• Explore new ways of improving existing products and services leveraging market trends.
• Facilitates change management across end user populations.

Position Requirements

• Bachelor's Degree in Software Engineering, Computer Science, or related field
• 5-6+ years functional experience in Customer Experience (Retail, Contact Center, Marketing)
• 5-6+ years customer centric design experience preferred
• Agile methodology experience a plus
• Strong business systems background; Knowledge, AI/ML, and content management systems experience desired, Sharepoint a plus
• Ability to communicate and influence effectively with staff at all levels and communicate teams' progress to Champions, Stakeholders, and Business Leaders.
• Demonstrated ability to lead through influence
• Strong analytical skills and natural affinity to analyze & mine data for problem solving
• Experience with front end web or back end development a plus
• Minimal travel as needed (< 20%)

Wellbeing

Our company's purpose is to improve the health and wellbeing of society.

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Examples of how we invest in your wellbeing:

• Sleep - Our 360® smart bed for team members, and discounts on our innovations and sleep solutions for yourself and friends and family throughout the year.
• Physical - Wide range of wellbeing resources and services through our medical plans to improve your physical health.
• Emotional - Access to mental health resources, caregiving support, paid time off and parental leave to support your emotional wellbeing. Work for your day flexibility, available for select corporate roles.
• Financial - Competitive base and variable pay programs, ability to save for the future through a matched 401(k) plan and financial support to recover from an illness or injury.
• Community - Paid time off for volunteering and connections to our communities through our Diversity, Equity & Inclusion initiatives, and support for charitable causes.
• Career - Opportunities for career development and continuous learning, including a tuition reimbursement program.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.