Sr. Product Manager (Smart TV)

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.

Job Summary

As a Sr. TV product manager, you will work to define the next-generation of Comcast global Smart TV products and platforms. You will be leading the charge in shaping product strategy, partnership, and adoption of new technologies that ultimately attract new customers to our platform.

The ideal candidate for this role is an experienced product leader who has deep understanding of the TV industry and possesses a track record of shipping TV hardware product and software features. They are strategic thinkers with strong business acumen, and a pragmatic approach to product development and end-to-end product lifecycle management. They can establish credibility up and down the leadership chain and influence decision making that drives success for their products. This is a highly visible role within the organization with strong growth potential.

Job Description

Core Responsibilities

• Define the product feature set and roadmap by analyzing customer needs and pain points, understanding market trends, and bringing a unique value proposition to the product.
• Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
• Work closely with engineering, development, & support teams to create feature requirements. Develop PRDs, feature guides, and product concepts. Write specs, prototype experiences, drive customer research, and craft go-to-market strategy.
• Ability to communicate and distill information to guide the team in product direction and managing customer priorities and trade-offs.
• Demonstrate ability to discuss technical concepts and evaluate opportunistic product ideas.
• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes. Maintain pulse on emerging technologies that will shape the future of the TV industry.
• Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements.
• Manage and plan product lifecycle from conception, planning, launch activities, on-going demand forecasting all the way to EOL.
• Partner with GTM & sales to improve product delivery to customer and drive customer satisfaction.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation

This job can be performed in California, with a Pay Range of $146,241.20 USD - $219,361.80 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.