Sr. Product Operations Manager

We are looking for a Sr. Product Operations Manager to help drive 1up’s continuous improvement and develop strategies to evolve product operations at 1up. This role works daily with our Product, Marketing, Engineering and other leaders to align the team against product and company goals. The Sr. Product Operations Manager enables the product organization to be more effective in achieving the best customer and business outcomes. This leader is a key cross functional member of the Product Leadership team, leading the product planning and management process, tooling and documentation to establish a single source of truth, GTM readiness of complex cross-team initiatives, data-enablement across the product portfolio to make better customer-oriented decisions, and portfolio visibility and engagement with key stakeholders. This role requires working with senior-level decision-makers across the company to collaborate on strategic, cross-functional initiatives that support the development and execution of 1up’s Product strategy, gaining insight into the strategic and operational issues which are forefront in the minds of stakeholders in each function.

An ideal candidate for this role is an energetic leader who is excited about the opportunity of building a stronger 1up culture organizationally, has demonstrated success in executing on a strategic vision in partnership with others, and communicates effectively with a variety of stakeholders. We’re looking for a hands-on leader to engage with product development leadership and drive improvements around our product development execution, operations, and how we communicate and interact with cross-functional partners. This role will report directly to the Chief Product Officer.

What you will do:

• Program Operations:
• Create processes, roadmaps, schedules, charts, and other visualizations using key data insights to help the team collaborate and stay aligned. Find opportunities for improvement & collaboration; develop solutions; and drive results through operational excellence.
• Program management of big/strategic initiatives; meetings cadence, standardize communications, streamline product launch plan.
• Drive, coordinate, and streamline product team processes including developing best practices, driving standardization and lead the operating rhythm and cadence
• Initiate and drive internal initiatives/results that up-level the Product Operations organization’s processes, technology, and ability to deliver a best-in-class customer experience.
• Organize and structure Product Planning Process - coordinate and drive Quarterly and Annual Planning Process, define content and templates and set expectations on roles/responsibilities of those involved and evolve the output and how we communicate throughout the company.
• Product Insights and Analytics:
• Drive telemetry, feature usage/adoption metrics and partner with leaders and product managers to make the right data easily available, integrate into product team processes, and make better informed decisions
• Responsible for enabling the product teams with voice of the customer from different feedback loops (e.g., product usage analytics segmented by user personas and customer profiles, insights from sales and customer success etc.) -- including creating self-service tools, driving consistency of data across lines of business across the portfolio, defining value triggers, and generally raising the data IQ of the product organization.
• Product Portfolio Management
• Strategically oversees all of the products in a business’s portfolio and ensures alignment with the organization’s overall strategy
• Identify and build a structure for analyzing product portfolios to effectively identify and surface risks and opportunities across the product catalog showcasing prioritization decisions, optimizing resource allocation across the portfolio and balancing the product mix among strategic buckets
• Evaluates all products in terms of how they perform relative to each other, identify gaps in the portfolio for new markets or improved business results
• Strategic Support:
• Pre-work for board meetings, Monthly Business Reviews, and Customer Quarterly Business Reviews
• Support the Chief Product Officer in the preparation of executive product reviews
• Various strategic projects as the business need dictates
• Provide visibility & consistent communication to all stakeholders:
• Both executive & frontline - around timelines & key roadmap deliverables, ensuring the product team delivers against its commitments with the highest quality in a timely fashion. This includes the GTM Readiness process, as well as broad communication such as Town Halls and company newsletters.
• Partner with the leadership team to define, prepare and communicate organizational plans, including quarterly, annual and 3-year strategy, staffing, and development plans

Ww are looking for people who have:

• You have a proven track record of bringing operational rigor within a product organization. You have a minimum of 10+ years of operational execution experience including ability to manage and with Product Operations or Product Management experience, ideally in the SaaS industry. You are comfortable navigating business and technical discussions.
• You understand data. You use qualitative and quantitative data to drive actionable insights and better organizational and/or product performance. You’re fluent with defining and tracking product metrics of success. You can analyze the user lifecycle and develop ideas to improve the platform experience for a technical and non-technical audience.  
• You have leadership and team building skills. You have a history of leading, managing, and proven ability to quickly earn the trust of sponsors and key stakeholders; set direction and approach; resolve conflict; deliver tough messages; execute with limited information and ambiguity. You have a history of influencing a variety of stakeholders, building strong cross-functional relationships, and building operational processes and cadence. You are a collaborative partner that takes initiative, is a solid key decision maker, but is flexible in solution creation. You have the ability to manage up – leverage functional leaders and other senior leadership to help achieve product goals and deliver a roadmap.
• You are a great executor and creative thinker. You’re process improvement oriented, naturally organized, and comfortable with constant learning and iteration. You are a flexible and creative thinker with the ability to generate out-of-the-box solutions, move through ambiguity, and adapt quickly as business needs change. You value iteration and rapid delivery. You have an obsession to detail even when having to juggle multiple projects at a time. You have good project management skills to manage multiple initiatives running in tandem. 
• You are hands-on and a self-starter. You enjoy rolling up your sleeves and drive initiatives with little oversight. You have a general manager / owner mentality.
• You have great communication and relationship skills. You are able to communicate effectively, both internally and externally, and can navigate complex relationships to get the job done. You have a strong and creative skillset when pulling together effective, compelling, and captivating presentations connecting execution to business value and customer impact

You may also have:

• Startup experience is preferred, but not necessary.
• Healthcare technology experience is not required but ability to quickly learn a new industry will be critical
• Experience with products targeted at enterprise companies will be beneficial