Sr. Program Manager

Take the next step in your journey. At Millennium Trust Company, you will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey - relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Millennium Trust, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Millennium Trust is the place for you! We look forward to receiving your application! Check out a video on our Company Culture! Millennium Trust Culture

• Typical schedule for this role is 8 a.m. ET to 5 p.m. ET

HOW YOU WILL SOAR:
The Sr. Program Manager is responsible for leading and managing a team of Account Client Managers responsible for building strong personal and collaborative partnerships with an assigned book of business to achieve customer satisfaction, retention, and profitable growth and execute cross-sell and conversion initiatives. This role is responsible for escalations, serves as executive sponsor for certain customers, and works cross-functionally with various departments to support account management issues or concerns.

• Provide timely and critical feed back to the Account Managers regarding their performance
• Identify opportunities to streamline processes and reduce unnecessary work or impact to our members and clients
• Accountable for client retention by delivering superior service
• Execute strategic plan for region, recognizing the customer's unique business challenges and objectives
• Manage and cultivate positive, collaborative relationships with clients by promoting and educating their team members and clients on the PayFlex value proposition
• Execute financial strategy associated with the customer that includes short-term and long-term strategies to maximize profitability. Aimed at helping our participants with creating and achieving their healthcare financial wellness goals
• Coordinate with direct reports to grow existing client revenue through several approaches: introducing and selling additional products to the client, growing existing product membership by supporting client member educational needs and Open Enrollment support, and lastly as appropriate adjusting pricing to increase revenue using applicable renewal guidelines
• Monitor all financial/profitability/usage targets and accountable for preparing/coaching their team members to conduct quarterly business reviews with these clients and thoroughly explain the metrics and analytics for each of these accounts
• Responsible for escalations, serves as executive sponsor for certain customers
• 25% travel nationwide
• Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Bachelor's Degree in Business Management, Sales, Marketing, Healthcare Admin
• 10+ years of applicable experience
• 3-5 years of leadership experience
• Excellent analytical skills with a proactive nature
• Strong organization skills with a drive to meet deadlines
• An affinity for accuracy and efficiency
• Proficiency in Microsoft Excel, Word (including mail merge) and Outlook
• Strong verbal and written communication skills
• An aptitude for prioritization and multi-tasking
• Strong collaboration skills
• A drive to learn and apply new concepts quickly
• Experience with Salesforce CRM preferred

MILLENNIUM TRUST COMPANY is a rapidly growing, leading financial services company offering specialized retirement and institutional services and recently acquired PayFlex, a consumer directed benefits provider, to create a personalized, holistic approach to financial wellness. To that end,we provide a diversified multi-product business with a holistic focus on financial wellness. Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture.
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.