Sr. Program Manager - Business Operations

Summary

The Sr. Program Manager – Business Operations is responsible for managing programs related to prioritized strategies and initiatives specific to the functional area of Commercial Operations.

This individual ensures that Workiva's sales operations efforts are prioritized to address stakeholder needs and communicated effectively across Workiva. 

This person works with stakeholders to identify the business goals, initiatives, scope, develop resources, and communicate progress.

• Collaborate across functional teams to identify programs, projects and resource needs

• Networks with stakeholders to build cross-functional relationships to further build, define and execute strategies and initiatives 

• Works with stakeholders to determine the success of the program and subsequently plans for implementation of successful programs and discontinuing unsuccessful efforts

• Owns program and delivery management responsibility for multiple strategies and initiatives, projects 

• Accountable for operational excellence including program reviews, feasibility, cost-benefit analysis, prioritization, initiation, and execution based on prioritized strategy and initiatives.

•  Identify and balance major program constraints including cost, scope, schedule, risk, quality, resources, and stakeholder satisfaction 

• Specialize in leading teams through the formulation and execution of program plans and organizational change initiatives 

• Plans, monitors and manages to avoid specification shortfalls, budget overruns, scheduling errors and situations that may require emergency management

• Provides transparency with metrics regularly communicated to Executives and/or Leadership 

• May act as Project Manager for program efforts and/or needs, which includes being accountable for the entire project scope, the project team and resources, the project budget and management of all stakeholder needs and communications Identify and create development and training opportunities to support employee and project success 

• Develops processes and tools that encourage continuous process or performance improvements

• Develops program methodology and processes that improve efficiency and meets stakeholder needs

• Establishes strong relationships and partnerships internally to ensure success of the program

• Typically requires a minimum of 6 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree; or a PhD with 2 years of experience

• Excellent verbal, written, and interpersonal communication skills 

• Strong understanding of Program and Project Management frameworks 

• Solid understanding of development, testing and integration methodologies 

• Personal effectiveness/credibility 

• Ability to manage multiple programs at once 

• Strong problem solving and analysis skills 

• Solid financial management skills Initiative to start programs and/or projects with little or no information and drive to see to fruition 

• Teamwork oriented and can thrive working alongside many different perspectives to get things done

• Understanding of the implementation partner model within a SaaS organization 

• Comfortable working in a dynamic, continuously evolving environment with the ability to prioritize accordingly 

• Effective negotiator and creative problem solver who can build consensus and drive results in partnership with stakeholders from individual contributors to executive leadership 

• Can lead through influence, partnering with globally distributed, cross-functional teams to achieve a shared goal 

• Highest level of integrity and management of confidential information

• A thorough understanding of Organizational Change Management and/or Digital Transformation experience preferred 

• Strong business background, with significant SaaS application experience and exposure to business process management 

• Prior experience managing large scale, global initiatives 

• Proven experience designing and leading strategic planning at a high-growth, enterprise tech company Six Sigma or other related continuous improvement methodology experience preferred

• PgMP or PMP certification preferred

• Up to 10% travel

• Reliable internet access for any period of time working remotely, not in a Workiva office.

How You’ll Be Rewarded:

• Salary range in the US: 

• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.