Sr. Project Manager

Sr. Project Manager
Department: Services
Employment Type: Full Time
Location: Chicago, Illinois
Description
What's Up?
We are hiring a highly motivated Senior Project Manager eager to drive high-quality software implementations and provide value to our healthcare system clients. This Sr. Project Manager should be passionate about improving healthcare.
Join us to drive personalized and impactful patient experiences to help people easily access the care they need!
Why Now?
In the last twelve months we have experienced 4x growth in revenue and are engaging millions of patients to get the care they need. And with an ambitious and exciting roadmap in front of us, we expect to continue our exponential growth, adding both new clients while expanding our partnerships with existing clients. We are investing now to position us to succeed as we grow.
Who Are You?

• You are excited to learn and inherently curious about how to deliver a better patient experience and create a more valuable healthcare system.
• You are committed to continuous improvement and take a process driven approach to iterating client implementations. You believe a well-documented, detail-oriented plan is a key to successful implementation. You advocate for our clients with efficient approaches.
• As priorities inevitably shift and pivot, you know how to balance concurrent and sometimes conflicting needs to achieve a win-win. You communicate proactively and offer visibility to progress, potential roadblocks, and successes.
• While you are not a technical expert, you are curious, able to understand technology products and value proposition, and bring credibility and confidence to client discussions.
• You are an active listener, adept at asking the right discovery questions to uncover critical needs and address them.

Role Responsibilities

• Develop concrete, detailed project plans for interdependent programs and clients, including timeline, goals, and responsibilities.
• Closely monitor each project and program to ensure on-time delivery and client satisfaction.
• Problem solve and escalate roadblocks to Sr. Director as needed
• Post-project completion, document and analyze results, identifying areas of opportunity, trends, and successful strategies. Present analysis to Leadership with data to support conclusions and recommendations.
• Offer visibility to Sales on any upsell opportunities within client accounts.
• Provide feedback to Product team of any enhancement requests,
• efforts such as case study development or materials preparation
• Other duties as assigned and, while subject to change, can include:
• Assisting with the triage of support issues.
• Configuring product to meet client needs.
• Working with integration team in performing project integration testing.
• Managing review and configuration of post-implementation requests.

Qualifications
Qualifications

• 5+ years of project and/or program management experience
• 2+ years of software implementation experience; healthcare technology preferred
• Strong initiative and sense of ownership; problem solver
• Outcomes-focused with strong time management and prioritization abilities
• High detail orientation with excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite; strong Excel skills

Role-Related PHI Access

• This role requires access to all client accounts for purposes of client implementations as well as client environment QA/UAT processes

Benefits

• Competitive salary
• Stock options
• Medical, Vision, and Dental
• 401k
• FSA and HSA
• Employer paid short-term and long-term disability
• Life insurance
• Education reimbursement, adoption assistance, health & wellness perks, and training & development courses
• Commuter benefits
• Flexible PTO policy
• 14 paid company holidays
• Paid personal quarterly community service day

About Upfront Healthcare
Upfront Healthcare's platform automates and personalizes care navigation to efficiently engage all patients, optimize sites of care, grow necessary visit completion and improve outcomes. Upfront combines advanced analytics, personalization, content, and outreach to give every patient the personalized experience they require and health systems the ROI they desire.
Upfront Healthcare Services, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upfront is committed to welcoming talent from diverse backgrounds, and strives to promote a culture of thoughtfulness and inclusion.
Unsure if you meet all of the requirements, but confident in your abilities? Please apply!
What our Clients Say:
"Upfront's platform guides our patients to necessary care, consistently delivers personalized information designed to encourage action, and drives efficiency for our care teams,"
- Senior Vice President of Clinical Innovation and Patient Experience.