Sr. Project Manager (Customer Service)

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Job Overview

eBay is seeking an experienced Senior Project Manager with experience leading large sized projects of moderate to high complexity. The Project Manager will partner with sponsors and the broader organization to shape and contribute to the project vision, running overall project health and governance; leading a team of cross-functional individuals to achieve sophisticated objectives while building positive relationships!

The ideal candidate will have strong project and/or program management skills with a demonstrated track record. The right person will have experience working with ambiguity and demonstrating flexibility and agility to deliver program goals and objectives. Excellent communication skills and an ability to influence across boundaries, encouraging collaboration and relationships, is crucial.

The successful candidate will manage projects which are internal to the Global Customer Experience (GCX) organization, or interplay with the business unit (Marketplaces). Experience with the Digital Services Act (DSA) and its direct impact to eCommerce companies would be ideal.

Key Responsibilities:

• Manages projects with responsibility for leading cross-functional teams to achieve often, sophisticated objectives.
• Leads and advises overall project and assigned resources to achieve desired outcomes.
• Plans for and delivers on new concepts for the business.
• Provides leadership oversight and has responsibility for developing and managing overall project health e.g., schedule, budget, quality, change plan, including developing and maintaining appropriate documentation and risk/issue identification and planning.
• Partners across the organization to help shape and contribute to the project or program vision.
• Effectively navigates the global organization, inside and outside of GCX, including external third-party providers.
• Brings a market, teammate, and customer-centric orientation to all aspects of planning and development.
• Works on sophisticated cases from early concept through execution.
• Communicates sophisticated strategies effectively to others, interfacing at different levels.
• Exercises judgment to determine appropriate action.
• Synthesizes information from multiple sources and uses it for effective decision making.
• Fosters growth and innovation in others.
• Comfortable managing complexity and ambiguity and can help others in this regard.
• Builds an environment that fosters collaboration within and across silos and provides a safe place for team members to share thoughts and ideas, openly.
• Manages change effectively to ensure readiness for all key partners.

Requirements and Qualifications:

• Open to working a Hybrid role out of our Austin, Texas or Salt Lake City, UT office
• 6+ years minimum, hands-on project/program experience.
• 3+ years experience in a large, cross functional organization.
• PMP, PRINCE2 or Agile certifications preferred.
• Bachelor's degree
• Demonstrated track record of flexibility and agility in leading large projects of varying complexity.
• Demonstrated proficiency in drawing on subject matter experts from across the business to develop effective, outstanding, solutions.
• Experienced at working on detailed cases from early concept through execution, ensuring key collaborators are advised along the journey.
• Experience leading cross functional teams across regions, locations, and time zones, preferably in an agile environment.
• Experience with senior leadership and ability to prepare and present executive level summary reports.
• Exhibits strong written and verbal presentation skills.
• Naturally innovates and is comfortable in working with and bringing clarity to the unknown.
• Makes sound decisions in ambiguous or difficult situations, including when under pressure.

Benefits

Benefits are a crucial part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely a diverse set of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay's Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

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