Sr. Project Manager, PS (Remote)

$90000 - $110000 / year
JOB DESCRIPTION
Vertafore Professional Services Organization is looking for dynamic and passionate people to join our team! We are seeking a Sr. Project Manager (PM) with expertise in managing strategic customer implementations. If you thrive at leading successful project implementations and have a passion for building strong customer relationships, we want you to join our team! The Sr. Project Manager will be responsible for the overall direction, planning, implementation, execution, monitoring and completion of multiple projects ensuring consistency with Vertafore's mission, strategy, values, commitments and goals.
Core Requirements and Responsibilities:
The Sr. Project Manager is responsible for managing the project from beginning to end, acting as the liaison between customer and internal teams, communicating project deliverables at all levels, and making sure items are executed on time, to budget, and with high quality.
The ideal qualifications of this candidate include previous experience/expertise in a) managing successful customer-facing enterprise software implementations b) business process consulting, c) customer relationship management- especially in dealing with challenging customers & situations, c) using project management software to manage all aspects of multiple simultaneous projects within a customer engagement.
The right candidate will thrive on making everyone around them better, will enthusiastically meet goals, and is motivated by team accomplishment over individual accolades.
Knowledge, Skills and Abilities: • You are experienced at developing, defining, and executing project plans.• You work tirelessly to provide outstanding project team leadership to achieve, schedule, budget, quality, and scope performance.• You are highly organized, have proven ability to monitor project budget vs. actuals, and can accurately forecast project revenues and expenditures.• You are skilled at building professional executive status reports and other required project documentation and can effectively communicate project status to team members and stakeholders, both internal and external, in a timely and clear fashion.• You have demonstrated ability to identify risks, create mitigation plans, document action items, identify issues and resolutions, manage changes in scope, document decisions, and define critical path for project success .• You thrive at knowing the detailed task breakdown of your projects such as complex software implementation tasks and consulting deliverables.• You are able to consume, analyze and clearly convey complex ideas, reasoning and solutions• You have a proven track record of building customer relationships in person and over the phone.• You excel at setting and managing expectations internally with your team as well as externally to your customer and are careful to deliver on your promises.• You delegate tasks and responsibilities to appropriate personnel as necessary.• You can manage multiple types of software implementations.• You exemplify strong interpersonal skills with ability to engage and influence at all levels, adeptly handling crucial conversations & conflict resolution• You understand that helping customers meet their business goals is critical to success.• You adjust to changing priorities and operate effectively in a fluid environment.• You demonstrate leadership capabilities by exerting positive influence over others• You can mentor junior project managers with their project work.• You are capable of handling difficult and escalated situations with minimal leadership involvement.
Qualifications: • 5+ years of customer facing project management experience (preferably within a software environment).• Bachelor's degree in Business, Information Technology (or related degree), or demonstrated relevant experience.• Proficient with MS Office Tools (e.g., Outlook, Word, Excel, Project, PowerPoint).• Excellent presentation, written and verbal, communication skills: demonstrated ability to present to groups, customers, and executives.• Experience in managing large, complex, enterprise software implementation projects.• Insurance industry knowledge is beneficial.• Proven track record for getting results by building strong relationships and partnerships, both externally with customers and internally with your team.• Experience overseeing data conversions or migrations, system integrations, or new system implementations• Demonstrated ability to stay up-to-date with technology changes or industry changes relative to product(s) supported• Ability to remain calm under pressure and show patience within a variety of customer situations• Experience with independent or on-site customer consulting is a plus• Ability to work well with remote internal and external teams• Previous experience with technical support and troubleshooting is a plus• Certification in Project Management (e.g., PMP certification) desired
Additional Requirements and Details:• Travel required up to 10% of the time.• Located and working from an office location or remotely. #LI-Remote• Occasional lifting and/or moving up to 10 pounds.• Frequent repetitive hand and arm movements required to operate a computer.• Specific vision abilities required by this job include close vision (working on a computer, etc.).• Frequent sitting and/or standing.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.